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WeHoBBPriv's profile

Contributor

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2 Messages

Sunday, August 26th, 2018 6:37 PM

BlackBerry Priv: Call Forwarding not available

BB Priv unable to forward calls out to another number.  Error message: "Call Settings Error:  Unexpected response from network."  This appears to be an ATT side issue to accept the redirection.  I have no clue why ATT does not support standard *72/*73 call forwarding.  If I can't get this cleared up, I'm going to have to port my number elsewhere...and leave ATT, which I really don't want to.  Due to work, I have to toggle between a Verizon Pixel device, which allows a nicely separate personal partition so that I don't have to carry two different devices during the week.

 

Android 6.0.1 (Priv can't update past Marshmallow), Build AAW068 (updated 20AUG18).

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.7K Messages

4 years ago

We want to look into that for you @WeHoBBPriv!

 

If you haven't already try enabling call forwarding on your phone. Also, feel free to manage the feature when you follow these instructions.

 

Let us know how this worked for you!

 

Lar, AT&T Community Specialist

Contributor

 • 

2 Messages

4 years ago

Thank you - yes, I tried all of the tutorials, troubleshooting and updates indicated without success or variation to the ATT error message. My original message documents the ATT network error: "Call Settings Error: Unexpected response from network" This same error replicates in all areas and connection types at the same point and attempt. This has now been ongoing for over 30 days.
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