For the mom who gives us everything - Mother's Day gifts that connects us.
Troubleshoot your device issues
Tetchreon's profile

Tutor

 • 

12 Messages

Saturday, February 21st, 2015 9:38 PM

Blackberry Passport not arriving in stores?

I'm wondering if anyone else is having issues with this. I've called five AT&T stores in the East Orlando area both yesterday and today. No signs of a passport arriving in stores. In fact it wasn't until the fourth store today that I even spoke to someone who had any idea what I was talking about. I was told they had a demo unit, but nothing to sell. So I drove to the store and...of course it was the Classic and not the passport.

 

This leads me to another topic. Are they even bothering to train store reps on basic product knowledge anymore? Is this just a failing of the district I'm unfortunate enough to live near or is this a greater issue within AT&T as a whole? Before anyone tells me to order it online...I'd like to check out the phone in person first (also it's listed as sold out now). If I wanted to buy it online I would have ordered it unlocked last year when it released. 

ACE - Sage

 • 

117.1K Messages

9 years ago

I suspect not many Passports have been shipped to AT&T, figuring they won't be that popular, or not knowing WHERE they will be popular. This is the second post today on the lack of BBs in stores.

You may have to order online.

ACE - Expert

 • 

23.9K Messages

9 years ago

the passport is sold out online.  I was under the impression that it was going to be web only first week like the nexus 6

Tutor

 • 

12 Messages

9 years ago

I've been following the passport since it was announced and am totally unaware of any "web only" first week. If I had known that I may have actually ordered it online. Do you have a source regarding this information? 

ACE - Expert

 • 

23.9K Messages

9 years ago

store manager at my local store told me that today when I was there.  They had both dummie models and were ordering it if a customer wanted it.  It looks like a soft launch like the nexus 6 because of inventory constraints.

Tutor

 • 

12 Messages

9 years ago

Well...I guess I'll just keep an eye on the website and hope for the best. Would have been really nice had anyone I spoke to today or yesterday (on the phone or in person) mentioned that or offered to order it. I'm assuming AT&T has just not property educated or trained their sales staff.

Contributor

 • 

3 Messages

9 years ago

My impression is AT&T does not care about BlackBerry. In Seattle, the main stores didn't carry it but a stores 20+ miles south carried them. I went in on launch day at 12pm. The phones were in the very back of the store Classic was not even working and the Passport was not connected to the Internet.

ACE - Expert

 • 

23.9K Messages

9 years ago

ATT is cautous with the blackberries since they got burned so bad on the z series 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.