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wdwaurora's profile

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1 Message

Sun, May 15, 2022 9:11 PM

Blackberry KEYOne BBB100-1 PRD 63116-036

Hello, I brought a Blackberry KEYOne BBB100-1 PRD 63116-036 to replaced my Blackberry KEYOne variant that would no longer be supported by AT&T. When I got the new phone I transferred the SIM Card but was unable to make calls. I temporarily changed the network to 3G until I could get to the ATT Store for support. At the store, upon hearing me mention 3G, they insisted that my phone was no longer supported although I assured them that it was on the ATT list of phone still in service and that I had the correct variant. I am not happy with how AT&T Store Support handled this and want to resolve this. Will a Blackberry KEYOne BBB100-1 PRD 63116-036 that is brought to AT&T be usable on the AT&T network?

ATTHelp

Community Support

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191.9K Messages

1分前

Let us help shed some light on your device's service capabilities, @wdwaurora

 

If your device is not AT&T branded, then it is not compatible with our network. Here's the full list of carrier unlocked devices that's compatible with our network.

 

Talk and data services will only work for AT&T PREPAID wireless phones and devices that support at least 4G LTE and HD Voice. Here’s how to upgrade an AT&T PREPAID device:

  1. Visit one of our stores to get a new phone. 
  2. Place your SIM card into the new phone. (If your SIM card doesn’t fit, get a new SIM card kit from our store.)
  3. Sign in to your AT&T PREPAID account.
  4. Select My Device, then Update Device.
  5. Follow the prompts to update your IMEI or SIM card number.

Please let us know if there is anything else we can assist you with. Thank you for contacting AT&T Community Forums.

 

Sydne, AT&T Community Specialist

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