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gl1939's profile

17 Messages

Thursday, September 14th, 2023 11:50 AM

AtT&T has locked my device which was not purchased from AT&T ?

I bought my phone from Walmart and AT&T has my device locked. Why should AT&T lock my device when is was not purchased through them. I have contacted AT&T to  unlock my phone and now their telling me  it could take 4-5 business days to unlock. Why do they feel they have the right to lock my device just because I used their service ? Now their giving me a BIG hassle just because I choose to go with another carrier ?

ACE - Master

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10.9K Messages

9 months ago

Did you put an AT&T SIM card in the phone?  Phones sold at Walmart are sold under Apple’s Flex Reseller Program and are designed to lock to the carrier of the first SIM installed.  That’s entirely Apple’s doing.  AT&T has no capability to lock iPhones.  Unfortunately, by putting an AT&T SIM in the phone, you must now meet AT&T’s unlocking eligibility.

(edited)

17 Messages

9 months ago

I received unlock code and confirmation number from AT&T saying unlock approved and given code. I powered off phone took out AT&T sim and replaced with new carrier sim. Powered phone back on and no unlock code box appears so I can not enter the code. AT&T says it could take 24 hours to unlock however why are they saying it's been approved received code and yet I still can't enter code. Any suggestions would be appreciated.

17 Messages

9 months ago

Also I have another device Trac phone not purchased from AT&T and they said it could take 4-5 business days to unlock still showing in progress that was Sept. 10 ,2023. Still waiting on that. I don't believe AT&T and they should not be able to lock anyone's phone just because you use their network. Just one hassle after another with AT&T and used to work for the company (now retired ).

Community Support

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232.8K Messages

9 months ago

Hi @gl939, let's get the help you need on device unlock inquiry.

 

As you have unlocked the device you will have to wait for 24 hours to unlock completely.

 

Please click on the link to know how to ⁠unlock your device.

 

Thank you!

Dominic, AT&T Community Specialist

Community Support

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232.8K Messages

9 months ago

Hi gl1939, we're there to help you with your device unlock inquiry.

 

We have sent you a direct message to know more details on your account. Please authenticate the account so that we can proceed further and see what can be done.

 

Thank you.

Dominic, AT&T Community Specialist

ACE - Sage

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118.2K Messages

9 months ago

Also I have another device Trac phone not purchased from AT&T and they said it could take 4-5 business days to unlock still showing in progress that was Sept. 10 ,2023.

Tracfone is not AT&T. TracFone is owned by Verizon.  And just like any other MVNO, they can lock phones for up to 12 months because the phones are sold at a discount.

Still waiting on that. I don't believe AT&T and they should not be able to lock anyone's phone just because you use their network. Just one hassle after another with AT&T and used to work for the company (now retired ).

Any phone that you purchased at Walmart for AT&T was sold at a discount. The price is on the package are not full price. The FCC says that when you sell a phone at a discounted rate the service provider can lock the phone for up to 12 months. AT&T requires just 6 months for prepaid phone phones and 60 days for postpaid phones

If you do not want a carrier locked device, purchase a device that is unlocked out of the box. Either directly from the manufacturer, or check out the unlocked display at Best buy.  Otherwise you are buying a phone that is locked, and subsidized, and you must meet minimum service requirements in order to unlock the phone

17 Messages

7 months ago

To The Forum,

Received email from AT&T October 19th stating they can not unlock my device. After reading the comments from the forum members and doing more research I have read that a flip phone bought at Walmart for a AT&T Prepaid Service Account will be ineligible to be unlocked for up to six to twelve months after canceling the prepaid service. I think the main issue I am having with Tech Support is that I need to explain to them the phone purchased was a replacement for a Motorola 3G Razr which was used on my AT&T wireless account which was NOT a prepaid account and I purchased the flip phone as a replacement. When I installed my sim card into the flip phone my wireless service continued as normal. Now that I have canceled my wireless service with AT&T (overpriced service) Tech Support can't unlock  my device being it was a subsidized phone and supposed to be used for a prepaid service account. There lies my issue. So I guess I'll have to wait six to twelve from my date of cancellation and hopefully it will unlock on it's own. I'm probably going to call Tech Support and try to explain the situation and hopefully they can unlock my device sooner. Any suggestions would be appreciated,

ACE - Sage

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118.2K Messages

7 months ago

@gl1939 

The information you’ve been given is incorrect

Phones sold for AT&T prepaid must be used for AT&T prepaid service for six full paid months of service. Then you can unlock the phone as an existing customer.

Waiting 6 to 12 months after your account cancellation will make no difference because the phone will still not be eligible,  because it was not used on prepaid service for the required six months of paid service.

Using it on AT&T postpaid does not make it eligible.

17 Messages

7 months ago

To formerlyknownas,

So your saying my locked prepaid flip phone will never be unlocked because it was never used for a prepaid account. Well in my opinion AT&T should still allow me an unlock code anyway. Just saying. There's got to be a work around to resolve this issue.  Thanks for the info.

ACE - Sage

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118.2K Messages

7 months ago

@gl1939 

https://www.att.com/support/article/wireless/KM1262649/

"Is an AT&T Prepaid® phone with a Prepaid SIM that has had paid service for at least six months."

The FCC allows all service providers to make rules like this as long as they publish it on their website, and it is. If you can get them to make an exception, great. But they aren't required to make one

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