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lwillis55116's profile

New Member

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6 Messages

Wednesday, April 13th, 2022 2:06 AM

ATT Wireless Internet IFWA-40 won't power on

Just unboxed this today to replace the older 3G device that will no longer connect to the network.  Plugged into wall outlet.  Turn power on.  Power LED glows green for maybe 30 seconds then goes out.

If I have the battery connected (this new out of box unit), the battery LED will flash red a few times and then go out at the same time as the power LED.

If I start it without the battery installed, just the power LED glows for same time and then goes out.

None of the other LED's ever give any indication, in any circumstance.

I have removed and reinserted the SIM card, maintaining the indicated orientation.

I have pressed the reset, while the green power LED is illuminated.

I have plugged the power cord into two different outlets, one a power strip with indicates power on and has another device connected, which is on.

Did I get a bad unit out of the box?  We have waited over 3 weeks for this one to ship to us.

Nothing I have done seems to change the behavior of the device.

Expert

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19.6K Messages

2 years ago

What have you tried to activate it? Did you read the topic and follow the links? Here's the steps members of this board have use to get their device activated. 

(edited)

New Member

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7 Messages

2 years ago

spoom2, you inspired me to read more and not to give up. Although the links given were not fruitful in and of themselves, they led me to reaching deeper into the AT&T support structure. I finally had success and hoped that my success could help others. The AT&T Corporate store had prevented my device from being activated by changing out the SIM with one of their in-stock SIMs. I was told by them that they cannot activate a device unless they change out the SIM with one from their inventory. That is just wrong in this case. It required AT&T to send me a new SIM for my exact device in order to get it activated. I also finally discovered the phone number to call the correct department for activation of these devices. Thank you for starting me on that path.

Bob

Expert

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19.6K Messages

2 years ago

@Bob_in_TN was the phone number in the steps incorrect? If so please let us know what number you called so we can add it. 

New Member

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7 Messages

2 years ago

I think the post with the number you referenced was edited or deleted. After much phone tag with customer support, I was finally given the number to the wireless home internet/phone department. That number is 800-331-0500. Two different representatives had given me that number, but the first call to it resulted in a conversation with someone that transferred me to the u-verse department. Second time was golden. Now I only call that number when I need to get someone that knows what these devices are.

Bob

Expert

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19.6K Messages

2 years ago

Thank you

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