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1 Message

Monday, November 16th, 2020 11:56 PM

At&t Unite Express 2

My school issued hotspot has been flashing orange for the past 3 hours and will not turn on. It has been charged and worked perfectly fine 4 hours ago. 

Community Support

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229.4K Messages

3 years ago

Allow us to assist so you get to that schoolwork, @adrian_00!

 

That blinking Amber light indicates the mobile Hotspot is either in standby mode or not connected to the network. You'll want to perform a power reset by pressing and holding the Power button for 3-4 seconds.

 

Once it's off, perform the same function (pressing and holding the Power button for 3-4 seconds) to power it on again. If the factory reset via the Power button feature s enabled, perform a factory reset:

  1. Press and hold the Power button for 3-4 seconds until the the shut down screen displays.
  2. Continue pressing and holding the Power button until the Factory Reset screen displays.
  3. Follow the onscreen instructions to complete the factory reset.

Let us know how this helps.

 

Lar, AT&T Community Specialist

New Member

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1 Message

2 years ago

Is there a way to disable using the power button to do a  factory reset on a AT&T Unite Express 2?  I could not find anyway to do it in the user's manual.

New Member

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1 Message

1 year ago

My company got me the a AT&T Unite Express 2 so that I could work from home. They took the device to AT&T to get it set up and get it a SIM card...every time I try to connect to it, my device says no connection. I've turned it off and on, I've re-inserted the SIM card...Do I need to do anything on my end to get it to actually work?

New Member

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1 Message

10 months ago

hi! i was given an explorer 2 for my schoolwork. a few months ago, it had fallen off of my recliner and damaged the screen, but the hotspot remained working just fine. however recently the batter began swelling and overheating, so we took the battery out and just let the hotspot be powered via an outlet. a day ago the light had began flashing red and will not work after unplugging it, re inserting the battery, and re inserting the sim card. 

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