Announcements

For the latest on our response to Coronavirus (COVID-19), click here.

New Member

 • 

2 Messages

Tue, Feb 25, 2020 1:24 PM

AT&T transfer

I inherited a phone, and in setting it up, it is asking me to use the app to transfer my data from my old phone but there is no old phone lol. How do i bypass this stage?

Responses

Constructive

Employee

 • 

7.5K Messages

a month ago

should be an option to skip that step

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

2 Messages

@Constructive Please when i skip it take me to an install page where the install button is unresponsive

AT&T TV – All Your Entertainment In One Spot.  Learn more…