AT&T Trade-In: Tips to Return Your Old Device
Tips on Returning Your Trade-In
When you upgrade online, returning your trade-in is a bit different. Check out the information below to learn about what the Trade-In Kit looks like, steps and tips.
Shipping Your Trade-In
You'll receive either a box or an envelope that contains:
- Bubble wrap
- A shipping label
Heads Up: Due to the holiday season, trade-in kits may be delayed due to the increase of holiday deliveries. It looks like a regular piece of mail so keep an eye out.
Things Not To Do, Shipping & Important FAQs
- Do not use the shipping label that came with your NEW phone. That label is used to return the New Device and will not be sent to the AT&T Trade-In Program facility.
- Do Not use one package to return multiple trade-ins. Each trade in has its own tracking and mailing information.
Before you ship, Make Sure You
- Reset the phone to remove all of your data, text, and pictures, and passwords
- Remove the SIM card
- Take pictures of your device, front to back
- Take a picture of the tracking number
- Return the device within the offer window. Not returning your device voids the AT&T Trade-In Offer.
- If you submitted a Trade-In online, you may receive an envelope and not a box.
- It can take 3 billing cycles before credit is applied to your bill.
- Trade-in lost in Transit? If you initiated your trade-in:
- If the device is damaged or does not meet requirements, like the right plan, you may not qualify for the credit.
AT&T Trade-In Links
ChrisZ, AT&T Community Specialist