AT&T Trade-In: Tips to Return Your Old Device
Tips on Returning Your Trade-In
Check the information below to learn more about the trade-in kit, the steps to trade in, and some tips to ensure a seamless trade process.
Shipping Your Trade-In
You'll receive either a box or an envelope that contains:
- Bubble wrap
- A shipping label
Things Not To Do, Shipping & Important FAQs
- Do not use the shipping label that came with your NEW phone. That label is used to return the New Device and will not be sent to the AT&T Trade-In Program facility.
- Do Not use one package to return multiple trade-ins. Each trade in has its own tracking and mailing information.
Before you ship, Make Sure You
- Reset the phone to remove all of your data, text, and pictures, and passwords
- Remove the SIM card
- Take pictures of your device, front to back
- Take a picture of the tracking number
- Return the device within the offer window. Not returning your device voids the AT&T Trade-In Offer.
- Trade-in device must be mailed to us within 14 days.
- Take Home, Trade Later Program - You have 30 days to return the device to the nearest USPS.
- If you submitted a Trade-In online, you may receive an envelope and not a box.
- It can take 3 billing cycles before credit is applied to your bill.
- Trade-in lost in Transit? If you initiated your trade-in:
- If the device is damaged or does not meet requirements, like the right plan, you may not qualify for the credit.
- Some broken or damaged devices still have enough value for customers to trade in. If not, AT&T accepts them for recycling.
- Customers don't have to turn in power cords and accessories with their trade-in.
- All trades are final. Don't return a phone after it's traded in.
- Need to reorder your kit? Go to https://tradein.att.com/contact-us and fill out the information in the section labeled Lost Your Shipping Kit.
AT&T Trade-In Links
ChrisZ, AT&T Community Specialist