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RanaArj27's profile

10 Messages

Friday, March 29th, 2024 1:05 AM

Closed

AT&T Phone not working with SIM

I have a Lumia 950, which I believe is still supported by AT&T's network. The device is unlocked, and it is the ATT branded version which has VoLTE, but the SIM card isn't working on the phone and I am unable to get service, make calls, and text. I know the card is fine, because it is new from September 2023, and it worked well on my iPhone 5s. The phone's settings say I can choose from two SIM profiles "T_mobile" and "T-mobile", but the SIM is ATT, and says ATT prepaid on it. How do I fix this? I don't get why an ATT phone refuses to work with a bloody ATT made SIM!

ACE - Expert

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23.9K Messages

2 months ago

The only 950 or 950xl

ACE - Sage

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117.7K Messages

2 months ago

I know the card is fine, because it is new from September 2023, and it worked well on my iPhone 5s.

Since The iPhone 5s has been excluded from the AT&T network since February of 2022, an AT&T SIM card could not have worked in an iPhone 5s in September of 2023. iPhone 5S is not capable of voice calls over the LTE network which would have been a requirement. Trying to use a SIM card in an iPhone 5S  in September 2023, would have resulted in a message that the phone was not compatible with the network, probably suspension from service until the phone was replaced.

So this post isn't passing the sniff test...  

4 Messages

2 months ago

Hello

Chcek below steps

  1. Restart: Power off, remove the SIM, reinsert, and restart your phone.
  2. Check Compatibility: Ensure the SIM is compatible with your device.
  3. Verify APN Settings: Confirm APN settings match AT&T's requirements.
  4. Reset Network Settings: Try resetting network settings.
  5. Contact AT&T Support: Reach out to AT&T for further assistance.

Community Support

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232.3K Messages

2 months ago

Hey @RanaArj27, we hear you, and let's get the information you need.

 

To answer your question, we recommend you to check the device unlock status by following the instructions below:

 

You will need to submit your request using our Device Unlock Portal (https://www.att.com/deviceunlock/), and your device must meet our Eligibility Requirements (https://www.att.com/support/article/wireless/KM1262649). 

 

Make sure your device:

  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Hasn’t been reported as lost, stolen, or involved with fraud.
  • Is an AT&T PREPAIDSM phone that has had paid service for at least six months.
     

If your device has been unlocked, and the issue persists, we recommend you to contact us via the support us link for us to help with the concern.

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

 

We want to ensure the problem is resolved, and that is our top priority, we are here to help until we do so.

 

Thank you for contacting AT&T Community Forums.

Rachel, AT&T Community Specialist.

10 Messages

2 months ago

@formerlyknownas, i made a typo it was an iphone 6s. happy?

ACE - Sage

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117.7K Messages

2 months ago

Since there is a HUGE difference, they look completely different  -  thrilled. 😑

10 Messages

2 months ago

sorry, not my fault if the "5" key is right next to the "6" key on my keyboard

ACE - Sage

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117.7K Messages

2 months ago

Lol

ACE - Expert

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35.6K Messages

2 months ago

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