AT&T Lost my trade-ins
I cannot get anyone to assist me with the resolution to this problem I have spoken with customer service, the trade-in department. Neither of these folks (who are very pleasant) can help me. I returned four i-phones upon receipt of my new phones from ATT. I switched from Sprint to save money. However, my bills are twice what they were because ATT cannot locate my trade-ins. They are asking for the tracking number. I returned the phones in the packaging provided. There was no receipt. I see now that I am not alone. Seems this happens to many. What recourse do I have? I agreed to a 30 month contract to get new phones and less expensive service. Now I am getting creamed with bills twice what I had at Sprint.