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Rivahlizard's profile

Mentor

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47 Messages

Mon, Jan 18, 2021 7:50 PM

Att home base device and plan question

I have an old att homebase (home phone and internet). I would like to upgrade but I heard that the news one is not that good.  Does anyone have experience with that.  I don’t need the home phone part.  I mostly forward it to my cell phone but I have two questions.

1.  Do I have to keep the home phone part to keep my 100G plan.?
2.  Has anyone had experience with the new homebase device?  I don’t want to buty a new device and have degraded service.

ATTHelp

Community Support

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195.2K Messages

2 y前

Hey there @Rivahlizard!

 

Allow us to answer those questions about the AT&T Home Base and about whether it's possible to keep certain features of your plan while retaining the data.

 

Currently, since AT&T Wireless Internet (AWI) uses a device to connect to the AT&T wireless network to provide both phone and Internet service for the home, it is not possible to separate the phone service. However, whenever you decide to purchase the new AT&T Home Base you can keep your current plan.

 

What's more, the AT&T Home Base is a unique hotspot-router combo. You're more than welcome to checkout some of the other Hotspot-routers we have available!

 

Hope this info helps!

 

Lar, AT&T Community Specialist

SLM284

New Member

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27 Messages

4 m前

I had a 3G ZTE WF 720 that always worked great - it never went offline to leave us without service however ATT replaced it with IFWA-40 that constantly goes offline daily where do I go to replace this IFWA-40 device

New Member

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6 Messages

3 m前

SLM284, I also have a brand new IFWA-40, activated on the 50GB plan for $60/mo. It seems to be sporadic in operation at times. I'll get calls on my AT&T smartphone (using the same tower) letting me know that calls to my home phone number are being directed to voicemail without ringing. When this happens, I'll try calling out and get a reorder (rapid busy) signal. I've had to USB tether my laptop to my smartphone once in a while to log into AT&T to check the status of my account to make sure all is well. Usually it's back up and running within a few hours, but one time all cell service from that tower went out for a day and a half. It's a new tower site, so I expect some "growing pains".

One suggestion... If you're not needing to check the status screen often, I suggest you log into the attadmin menu and go into System/Power Saving Mode and set it to Maximum saving (no connectivity), or Balanced (temporary connectivity) mode, to reduce heat buildup inside of the device. You can always return it to None at a later time if you require extended use of the status or other menu screens. My issue is not related to device heating, it seems to be tower site or infrastructure related.

Bob

(edited)

Mentor

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47 Messages

3 m前

Where did you get a new device???


 Mine is the original device and  doesnt support the most recent security (wpa2 or 3).

Also hope new device would have better through put.

i never have heat buildup with my old device.

New Member

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6 Messages

3 m前

Rivahlizard, I bought a new one from NetComm. I was told by AT&T that they were unable to supply one for me since all current inventory was focused on replacement devices for existing customers that were affected by the 3G sundown. I have not had any heat problem with mine either, but read that some previous customers did. I spent a lot of time researching the devices and their issues/availability before deciding to give one a try for my own needs. I am an FCC licensed engineer that was extremely active during the SMR years. I was focused on the design of, and writing software/firmware for, Motorola equipment in those years. I was also involved in the transition from SMR to cellular. I stayed involved until Google took over there.

Bob

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