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2.5K Messages

Fri, Nov 24, 2017 1:25 PM

AT&T Device Unlock Help - Solutions & FAQS


DeviceUnlock_.png

Not able to unlock your device?

If you are planning to use your AT&T Device with another carrier, it has to be unlocked and meet the requirements listed below.  You'll also find information about why your request may have been denied.

 

Something To Know: It can take 7 business days, or longer, for your request to be processed.

 

How To Request A Device Unlock

  1. Go to our Device Unlock portal.
  2. Select Yes if you are an AT&T Customer, No if you are not an AT&T customer
  3. Enter your telephone # if you are an AT&T Customer. Enter your IMEI if you are a non-AT&T Customer.
  4. Follow the prompts. 

Check the status of your request by:

  1. Go to our Status Portal.
  2.  Enter your IMEI Number & Request Number.
  3. Follow the prompts.

Heads Up: AT&T cannot unlock devices from other wireless carriers. If you are a business customer, visit our AT&T Small Business Support Center

 

Website Troubleshooting: If you have an issue with the site, delete cache, cookies, and restart your browser. In some instances, you may need to use another browser. 

 

General Requirements for All Unlock Requests

  • The device must be designed for use on, and locked to, the AT&T wireless network. 
  • It must not be reported lost or stolen.
  • It’s not associated with fraudulent activity.
  • All the device’s service commitments and installment plans are completed, and all early termination fees are paid in full.
  • The device is not currently active on a different AT&T customer’s account.
  • If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device.
  • Visit our Unlock Support page for the full requirement list

eBay & Non-AT&T Purchases

If a phone is purchased from a non-AT&T authorized dealer or sites like eBay, AT&T may be unable to unlock the device. Before purchasing the device, make sure the seller performs the unlock request. In some instances, you will have to contact the seller to perform the request. If the device was purchased by another provider, they should have online resources to unlock the device.

 

Postpaid Customers

  • Your account must be active for at least 60 days, with no past due or unpaid balance.

Prepaid / GoPhone®

  • The device must be active for at least six months of paid service.

Non-AT&T Mobility Customers

  • You’ve never had an AT&T wireless account and you meet the General Requirements for unlock requests.

Deployed Military Personnel (Current AT&T Customers Only)

  • Current AT&T customers who are active and deployed military personnel, and have provided deployment verification, need to meet all the General Requirements, except those related to the device's service commitments, installment plans and early termination fees.
  • AT&T, at its sole discretion, may limit the number of devices military personnel can unlock.

Meet the requirements and are an AT&T Customer?

Chat with us so we can look at your request further. (Scroll down to find the chat option)

 

Important:

AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.

 

ChrisZ, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

Tutor

 • 

8 Messages

3 years ago

To get unlock code either 1)download unlock device app and then it verify where your mobile is eligible for unlocking or not. If you have paid all your due amount then your mobile will be unlocked.

or 2) provide imei number of your mobile and make and model of your mobile like samsung , iphone, lg etc to at&t ,they will email you unlock code for your mobile.

DPenhead

Mentor

 • 

32 Messages

3 years ago

This whole thing about having to have the phone for 6 months to cover their costs on a subsidized phone is total hogwash. The phone I am trying to unlock is the same price at Walmart as it is in the AT&T store. $49. I just do not want to have to take another phone back to Walmart and punish the retailer for a stupid rule that AT&T is now implementing in order to take more money from my family than we already spend on cell service. You know what the fix to this problem is starting to look like to me? Maybe it is time to fire my cell phone company? We spend around $3000 a year on cell service in my house. I am willing to bet someone else wants that money more than AT&T. I received an unlock code today for a brand new phone from AT&T. It is their own phone. I am on their network and have been for over 10 years. I have an unlock code. I have an AT&T SIM. I am not changing cell carriers to go to another company with their phone. I want to use it on my own family plan. What I do not have is much more patience for this sort of 'Planned Systemic Obsolescence'. 

GLIMMERMAN76

ACE - Expert

 • 

20.5K Messages

3 years ago


@DPenhead wrote:

This whole thing about having to have the phone for 6 months to cover their costs on a subsidized phone is total hogwash. The phone I am trying to unlock is the same price at Walmart as it is in the AT&T store. $49. I just do not want to have to take another phone back to Walmart and punish the retailer for a stupid rule that AT&T is now implementing in order to take more money from my family than we already spend on cell service. You know what the fix to this problem is starting to look like to me? Maybe it is time to fire my cell phone company? We spend around $3000 a year on cell service in my house. I am willing to bet someone else wants that money more than AT&T. I received an unlock code today for a brand new phone from AT&T. It is their own phone. I am on their network and have been for over 10 years. I have an unlock code. I have an AT&T SIM. I am not changing cell carriers to go to another company with their phone. I want to use it on my own family plan. What I do not have is much more patience for this sort of 'Planned Systemic Obsolescence'. 


@DPenhead

 

its not like the rules for unlocking are not on the back of the box the phone comes in but here is the unlock page for your reading pleasure....

 

Capture.PNG

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
DPenhead

Mentor

 • 

32 Messages

3 years ago

I have read those instructions over 10 times. I know what they say. I know every step to this process that led me to where I am right now.
Thanks though.
By the way, y'all need to change the way you do business along these lines or you will be replaced by another company one day that has the best interests of the consumers in mind. Just a suggestion... Give it a try...  

GLIMMERMAN76

ACE - Expert

 • 

20.5K Messages

3 years ago


@DPenhead wrote:
I have read those instructions over 10 times. I know what they say. I know every step to this process that led me to where I am right now.
Thanks though.
By the way, y'all need to change the way you do business along these lines or you will be replaced by another company one day that has the best interests of the consumers in mind. Just a suggestion... Give it a try...  


@DPenhead

 

att does not need to change a thing they are the least time for unlock on prepaid most carriers are 12 months.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
DPenhead

Mentor

 • 

32 Messages

3 years ago

"att does not need to change a thing they are the least time for unlock on prepaid most carriers are 12 months."

From your response I can see that you are missing the point... I don't agree with that way of doing business at all. I don't care who does it. All of the companies are wrong. Now, it might extort people here in America into paying out of their nose for things that they think they need, but it is greedy and short-sighted of every single company that does it... Set us free from the chains...That is the only acceptable solution...  You will not convince me that all of this being the 'lesser of two evils' means that it is therefor a fantastic idea and AT&T has a generous heart for all consumers of their products... So, that being said. They DO need to change their business model.... You can disagree with that all that you want to. I am not going to change your opinion, and you are most assuredly not going to change my opinion. The opinion that I have on this side of the fence has been brutally beaten into me by them in the past. They are not alone though in my frustration with cell phone companies. I have dealt with many different phone companies over the past... That is what led me to AT&T... Because, just as you put it, they are for sure the lesser of a bunch of other evils... Where else is there to go when the whole industry is like that to some degree or the other?

 

So, getting back to my phone... I have received the clearance from AT&T management directly in order to release me from the prison that is a locked phone, and to turn my GoPhone into the phone that I plan to use on my network that I already pay for... I have everything that I need to unlock it, including the official permission to do so. Will you help me to finish with this path that I am on, or shall we continue this discussion further about how they are not the worst company out there and how I need to get in line with the rest of the sheep? Because, I won't get in line. I am not that guy... And, I have no need to. I am not doing anything wrong... So, will you please help me, or not?

Brand User
ATTHelp

Community Support

 • 

136.8K Messages

3 years ago

Good evening @harshkcjain,


Welcome to the Community Forums. I would be glad to look into your device unlock request!


It sounds like you may have received this message in error and I would like to verify this on my side. In order for me to investigate further, please send us a private message directly to @ATTCares. Be sure to include your full name, phone number and any other detail about your device which may help me.


Thank you and I hope to hear from you!


Adrian, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

 • 

136.8K Messages

3 years ago

Hi there @Rayaan7298!


Thanks for reaching out to the Community Forums with your question.  I would be happy to help.


I see you have sent us a private message, and I wanted to let you know I would be sending you a response shortly.  This will arrive in your Forum’s Inbox, and I look forward to working with you.


Have an awesome day!


Fiona, AT&T Community Specialist   

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
GLIMMERMAN76

ACE - Expert

 • 

20.5K Messages

3 years ago


@DPenhead wrote:

"att does not need to change a thing they are the least time for unlock on prepaid most carriers are 12 months."

From your response I can see that you are missing the point... I don't agree with that way of doing business at all. I don't care who does it. All of the companies are wrong. Now, it might extort people here in America into paying out of their nose for things that they think they need, but it is greedy and short-sighted of every single company that does it... Set us free from the chains...That is the only acceptable solution...  You will not convince me that all of this being the 'lesser of two evils' means that it is therefor a fantastic idea and AT&T has a generous heart for all consumers of their products... So, that being said. They DO need to change their business model.... You can disagree with that all that you want to. I am not going to change your opinion, and you are most assuredly not going to change my opinion. The opinion that I have on this side of the fence has been brutally beaten into me by them in the past. They are not alone though in my frustration with cell phone companies. I have dealt with many different phone companies over the past... That is what led me to AT&T... Because, just as you put it, they are for sure the lesser of a bunch of other evils... Where else is there to go when the whole industry is like that to some degree or the other?

 

So, getting back to my phone... I have received the clearance from AT&T management directly in order to release me from the prison that is a locked phone, and to turn my GoPhone into the phone that I plan to use on my network that I already pay for... I have everything that I need to unlock it, including the official permission to do so. Will you help me to finish with this path that I am on, or shall we continue this discussion further about how they are not the worst company out there and how I need to get in line with the rest of the sheep? Because, I won't get in line. I am not that guy... And, I have no need to. I am not doing anything wrong... So, will you please help me, or not?


@DPenhead

 

if you have the unlock code put in another carriers sim and unlock it...  Its that easy....  Its not rocket science....  All you need is said unlock code.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
DPenhead

Mentor

 • 

32 Messages

3 years ago

I did that and the phone said that it did not have a SIM in it. It was a Verizon nano-SIM that the Verizon store let me try to do it with that they pulled out of one of their drawers in the store. It wasn't a new one though. The people there told me they would not let me use a new one without paying at least $45 for a Verizon prepaid plan, which would defeat the purpose of all of this, since I do not want Verizon service. Is there some aspect to how I handled that situation at Verizon that I might try to do differently, such as use a new nano-Sim instead, or something like that? Sorry for the late response. I had to move 300 miles yesterday for work. Any advice is greatly appreciated....

DPenhead

Mentor

 • 

32 Messages

3 years ago

That is NOT TRUE. I understand that you believe that, but I assure you that you are wrong... In essence you are calling me a liar, when I am NOT. Stop that.

edit - Now I cannot figure out to which person above I was responding to because once I had to log in to post a response it omitted the quote that I was responding to.. Anyway, to whomever that was, you are wrong. I have an unlock code that I acquired for free from ATT, and I cannot stand being accused of lying. I am not a liar. That is an incredible insult. Cut it out, whoever that was... Thanks..

GLIMMERMAN76

ACE - Expert

 • 

20.5K Messages

3 years ago


@DPenhead wrote:

I did that and the phone said that it did not have a SIM in it. It was a Verizon nano-SIM that the Verizon store let me try to do it with that they pulled out of one of their drawers in the store. It wasn't a new one though. The people there told me they would not let me use a new one without paying at least $45 for a Verizon prepaid plan, which would defeat the purpose of all of this, since I do not want Verizon service. Is there some aspect to how I handled that situation at Verizon that I might try to do differently, such as use a new nano-Sim instead, or something like that? Sorry for the late response. I had to move 300 miles yesterday for work. Any advice is greatly appreciated....


@DPenhead

 

first off a verizon sim would not work any way they are not a GSM carrier...  You need a sim from tmobile to unlock it or metro pcs...  That phone wont work on verizon or sprint or USCC.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
DPenhead

Mentor

 • 

32 Messages

3 years ago

Oh. That makes really good sense. I didn't think about that. I'll give it a try as soon as I can get it worked out. I'll let you know how that goes.

Thank you.

Contributor

 • 

1 Message

3 years ago

iphone 6, at&t lte, unlock screen please help; somebody, anybody!

Contributor

 • 

2 Messages

3 years ago

i am trying to unlock s4 galaxy for different carriers and i can't seem to do so.

 

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