AT&T continues to transfer me and then drop my calls....
I have been on hold for 4 separate phone calls now (2 yesterday, 2 today), and I have been transferred and told to wait (this last call says 3 hours, 3 minutes, and counting!). I have been dropped on 3 calls, and I think I have been dropped on this one, as the hold music and messages have stopped.
WORST customer service experience I have ever had.
All I want to do is to get a bypass code for the identity verification code because I want the verification code sent to my email instead of to my BROKEN phone!!!!! I need to log into my account, and I cannot because ATT keeps sending the code to a phone that cannot be used to access the code.
Can someone help??