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Tue, Mar 31, 2020 7:20 PM

AT&T continues to transfer me and then drop my calls....

I have been on hold for 4 separate phone calls now (2 yesterday, 2 today), and I have been transferred and told to wait (this last call says 3 hours, 3 minutes, and counting!). I have been dropped on 3 calls, and I think I have been dropped on this one, as the hold music and messages have stopped.

WORST customer service experience I have ever had.

All I want to do is to get a bypass code for the identity verification code because I want the verification code sent to my email instead of to my BROKEN phone!!!!! I need to log into my account, and I cannot because ATT keeps sending the code to a phone that cannot be used to access the code.

Can someone help??



Brand User

New Member


121.1K Messages

2 months ago

Hello @shandar777,


We can definitely provide you with some more information on this.


You are most likely being asked to verify that it's you trying to sign in to myAT&T for your security, because this is your first time trying to sign in to myAT&T on a different wireless device.


It will be a one-time only validation, unless you clear cache and cookies, sign in from a different device or browser, or complete the forgot password flow.


Unfortunately, there is no available option to have the verification code sent to you via email.


You'll need to follow the steps at this link to Replace a broken mobile device.


Once your new wireless device is operational, you can use it to retrieve the verification code.


Please let us know if you have any additional questions or concerns.


Sean, AT&T Community Specialist

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