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mckentysa's profile

4 Messages

Saturday, April 6th, 2024 6:39 PM

ATT Cell Booster causing Cell Service to go to SOS

I have a an ATT Cell Booster purchased about 3 months ago.  Has been working fine until this week and now our phones 1 apple and 1 samsung go to SOS when home and connected. If i disconnect the booster we go back to 1 signal bar.  

Community Support

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232.3K Messages

2 months ago

Hi @mckentysa,
 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.   This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

 

Please reach out to us if you require further help. 

 

Thank you for contacting AT&T Community Forums.

Andrew, AT&T Community Specialist.

ACE - Expert

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24.5K Messages

2 months ago

@mckentysa  Where are you located (city, state only). There is an issue on the backend that is affecting Cell Booster and some WiFi-C (WiFi Calling) users. It's mostly located in Arizona but a couple of other states are starting to see it. I've made AT&T aware of this and they are looking at it but until they can isolate the cause and apply a fix, there is no ETA yet as to when it will be resolved. ATT Support will be of little use at this point in time.

4 Messages

2 months ago

@OttoPylot Las Vegas, NV

(edited)

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