at and t wireless

not how it works 

UNLOCK REQUIREMENTS

• Your device isn’t reported lost or stolen, or involved with fraud.
• You must complete your contract or installment plan (including early termination fees). Or, pay off an installment plan early and then make another unlock request in 24 hours.
• Your device isn’t active on another AT&T account.
• If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days.
• Your service must be active for at least 60 days with no past due or unpaid balance.
• AT&T PREPAID℠ (formerly GoPhone®) devices must have at least 6 months of active service.
• If you’re military, we’ll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won’t have to complete installment plans or contracts.
• If you have a business-owned device, your company must authorize you to unlock it.
•  Go here if your phone meets all the requirements
•  https://www.att.com/deviceunlock/#/
• AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.

hello

i meet requirement .why i still donot get email for the unblocking 

Personal device requirements

Your device:

• Is an AT&T phone or device and isn’t active on another AT&T account.
• Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.
• Has a paid-off installment plan.
  • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
  • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
• Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
• Hasn’t been reported as lost, stolen, or involved with fraud.
• Is an AT&T PREPAIDSM phone that has had paid service for at least six months.

We appreciate your response, @mahnaz. 

Just to be clear, is this an AT&T PREPAID device? If so, then you'll need to meet the requirement of having active PREPAID service for at least 6 months, like @kdfederer mentioned. 

*******Please note that AT&T is unable to submit an unlock request for you. This has to be done by the owner of the device. Please ensure all of the requirements are met before submitting your request. 

If this is an AT&T postpaid device and was paid off through your monthly bill, then you'll need to wait to the start of the next bill period to submit a request. Also, your service would've had to been active for at least 60 days prior to your request. 

If you're not seeing the confirmation email, please follow the instructions @dwill05 provided. 

Continue to keep us updated here! 

Sydne, AT&T Community Specialist

i was with at and t and bought device from at and t .it wasnot prepaid device .when i cancel my account at and t send me finall bill that was price of phone and i paid it .

i have normal family group account 

Did you have the phone active on your service for at least 60 days?

Had it been 48 hours since the AT&T processed your payment of the final bill when your made your unlock request?

I had been customer of at and t for years but was using my own phone and it has been more than a month that I have paid for the bill 

What do you mean "using my own phone"? 

If it's not locked to AT&T, it's not in need of unlocking

I had been customer of at and t for years but was using my own phone 

is the phone you were using the same one you are trying to unlock?

also did you check you spam or junk folder?