Arlo Go not working with AT&T since 3G drop

There are hundreds of cases with Arlo already. We’ve had our SIM cards replaced, reset cameras, etc. there’s an issue between Arlo and AT&T and this needs to be escalated. 

@ATTHelp not sure how that response is helpful but the cameras do not need to be replaced, my data plan is fine and I have contacted Arlo.  I need my service to work, not get the run around between AT&T and Arlo.  Funny no one with Verizon is having an issue.

We're here to get to the bottom of your Arlo connection.Based on your dropped services, we want to get you into a DM @Obediencedogmom. Check the message icon in the upper portion of the page and reply back. 

In the meantime, we want to include some steps that may resolve your connection.Let's try a few steps to get your Arlo device connected:

• Let's try Resetting your devices: Press and hold the sync button on the camera for about 15 seconds. Ensure that the camera LED rapidly blinks blue after you held down sync button. After a factory reset, the camera still appears on the Arlo app.
• Disconnect wifi, hotspot or internet modem- To test if your devices have connected to your wireless network. This will reset your connection.
• Remove battery from device- By removing and inserting the battery from your device, this will allow the device to reboot and regain connection to network. 

If the above does not help, not to worry, we will get started with figuring our the root cause and work towards a solution. Again, keep an eye out for the DM. 

Alasani, AT&T Community Specialist 

@ATTHelp would be helpful if you read the thread before responding.  These are LTE cameras and have nothing to do with the internet and as I have clearly stated, the batteries, the SIM card and devices have all removed and re-added.

And by hundreds of users who all started having the same problem when you phased out 3G

I know all of us in this area that use them are having the same issue and I know there are many other trappers with the same issues.  Cant imagine the home users out there.  You would have thought this would have been on the radar.   I'm told there is no fall back to 3G, SIM cards are 4G, cameras are 3G/4G and yet no one can figure this out?  Even the GPS companies had the issue solved immediately. So meanwhile, myself I sit with $1200 plus worth of cameras at $60 a month that are totally useless with hundreds of people in the same boat.  It's obvious it's a service provider problem.

Hi, Obediencedogmom! We really appreciate your consistency and team work while trying to connect your Netgear Arlo Go (VML4030) to the network!

We'd like to dive right back in and invite you into a direct message to review your account details and raise a escalation for further investigation.

In the meantime, just make sure you've applied all troubleshooting tips provided throughout this whole interaction so we don't repeat steps you've already utilized. 

Don't forget to check your direct message inbox which is the chat icon next to the bell icon in the upper right corner of the Forums.

We look forward to working with you!

Jonye, AT&T Community Specialist

I hope that AT&T is looking at this issue as something that is happening to many users and it is escalated. I know there are dozens if not hundreds of cases opened on the Arlo side. Turning off 3G has really messed up the security of a lot of people. 

I am also having this issue. I have a ticket open with arlo as well. 

My outage is sporadic and I'm not able to explain it. One second the camera is working on the app, the next it is not, but I occasionally get video alerts when it seems the camera is not connected according to the app.

Its a coverage problem.  LTE coverage is shorter than 3G so what you are seeing is the cameras try to go to 3G and fail.  Its a Netgear and ATT problem and yes Netgear was not ready like other companies.