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New Member


1 Message

Sat, Jul 4, 2020 10:55 PM

APN not working in Surface Pro X

I put the AT&T sim card, which is working in my tablet, to the new Surface Pro X. It said "Can't connect to this network. Enter an APN and try again". I tried to change the APN to "NXTGENPHONE", it still gave me the same thing.

Can someone help me?



Brand User

Community Support


128.2K Messages

a month ago

Hello there @hoising!


Allow us to assist with helping you get started with your new Surface Pro X. You will need to order an AT&T SIM card online or visit your nearest AT&T Store in order to activate your new tablet on. Follow these instructions to manage your data-only plans.


Hope this helps.


Lar, AT&T Community Specialist

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