Amazon Alexa - NumberSync Calls Dropping
We have successfully set up NumberSync and ATT calling on an Amazon Alexa device. We can make phone calls, receive phone calls, etc. The issues is that after 30 seconds to 3 minutes, the call just drops randomly, and this happens consistently with every call. So there seems to be some sort of connectivity issue. What is the best way to troubleshoot this? Can ATT support see any additional details around the calls that could point to a specific issue? Besides the ATT calling issue, the Alexa is functioning fine and is used throughout the day for music, podcasts, etc.
1 year ago
Hey there, @yesnono! Let us help you find why your calls drop while you're using AT&T NumberSync calling with Alexa.
There are several reasons why your calls may abruptly end including:
Fortunately, the fix is a snap! First, power your phone off for several seconds before powering it on again. If your experience persists despite the first steps, we invite you to follow these instructions:
Next, you will want to setup NumberSync for Amazon Alexa:
Also, as explained at Set up your ID for NumberSync, each wireless number on your account that uses NumberSync should have its own ID. This ensures that all calls sent to and from a synced device are linked to the right number.
Give this a try and let us know how it works for you!
Lar, AT&T Community Specialist