Troubleshoot your device issues
Zombiehunter's profile

Professor

 • 

3.7K Messages

Thursday, October 2nd, 2008 6:16 AM

Closed

ActiveSync problem support code: 85010014


After installing Outlook on my laptop and Syncing with my blakcjack2, the sync window says to view status of the Windows PC. When I click the link, the following message pops up. 'ActiveSync encountered a problem on the desktop.support code: 85010014'

Please advise of the correction for this message.

Thanks


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Zombie Hunter Mission Statement

Exterminate the living dead and keep our fellow citizens alive and safe. We will be connecting with our fellow businesses, the police department, funeral home, and weapon manufacturers to help map out, and exterminate the pesky living dead from our community.

~~~Seth Mendenhall

Accepted Solution

Master

 • 

2.7K Messages

16 years ago

Professor

 • 

3.7K Messages

16 years ago



@foxbat121 wrote:


Thanks foxbat, the last step was the fix. I reinstalled Activesync and the problem was solved. Could it have been that I installed Outlook after Activesync had been installed?

Master

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2.7K Messages

16 years ago

Definitely. ActiveSync needs to work with Outlook for its core functions. And ActiveSync installation is known to have issues from time to time. I have re-install AS a few times in the past.

Explorer

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29 Messages

15 years ago

I have solved this problem by:
  1. Going to Tools -> Options
  2. Deleting the Source for the Smartphone Sync
  3. Disconnect / Reconnect the Blackjack II
  4. Sync as normal.

Professor

 • 

3.7K Messages

15 years ago



rbarba wrote:
I have solved this problem by:
  1. Going to Tools -> Options
  2. Deleting the Source for the Smartphone Sync
  3. Disconnect / Reconnect the Blackjack II
  4. Sync as normal.


 

Thanks rbarba, I will put this answer in my word doc that I save all problem answers.


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