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xpuffer55's profile

6 Messages

Monday, December 4th, 2023 4:18 AM

Activating an unlocked phone

Is the PIN code the same as the PASS code?

Accepted Solution

ACE - Sage

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116K Messages

3 months ago

https://forums.att.com/conversations/other-phones-devices/activating-an-unlocked-phone/656a463b73e0ea1e0d463fcc

You already asked this question but then I got no feedback. To find your previous posts just click on your screen name.

I suspect you are looking for a PUK code. A PUK code locks a particular SIM card to a particular phone.  

The passcode is the passcode on your account. It is used anytime you contact AT&T as proof of identity. It is used to port your phone number to a different service provider It is used to request an unlock for a locked phone online.

It is not the same thing as the PIN code to unlock the screen of a phone.

Accepted Solution

ACE - Expert

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6.6K Messages

3 months ago

Strictly speaking, PUK code could also refer to the code used to unblock the SIM that has PIN code prompt enabled and on which the incorrect PIN code has been entered too many times, thus locking the SIM. If a code used to decouple SIM & device is also referred to as PUK I find that very confusing.

Accepted Solution

Community Support

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229.8K Messages

3 months ago

Hello there, thank you for reaching out to us.

I read the details you shared with us, and we understand how important it is to have clarity on PIN code, and Passcode.

We really appreciate all the ACE s who have come up with all the correct information.

The passcode is the passcode on your account. It is used anytime you contact AT&T as proof of identity. It is used to port your phone number to a different service provider. Likewise, it is used to request an Unlock for a locked phone online.

 

Furthermore, it is not the same thing as the PIN code to unlock the screen of a phone.

Also, if you mean the PUK code which locks a SIM card to a particular device, no it is not the same as your screen lock, or your account pin.

We're here to assist you!

 

Thanks for visiting AT&T Community Forums.

MatG, Community Forums Specialist.

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