6 ATTEMPTS TO UNLOCK MY DECEASED HUSBAND'S PHONE DENIED
I have made over 22 calls to AT&T to straighten out my billing since my husband died on July 18, 2016. After 14 calls, Customer Service finally did the transfer of billing responsibility to my Name. We had deactivated his phone number on our wireless bill the week after he died to save money. I took his phone to a store and they removed the SIM card and did not offer to buy it back. they suggested that I sell the phone. So I did. The recipient cannot activate the phone because she is not an ATT customer. After 2 troubleshooting calls so reset the phone, I went to a ATT store. They told me about the website to request that the device be unlocked. They offered to buy it back, but I had already promised it to a friend. I have made 6 requests to unlock the device and each time it is DENIED because it is 'owned by someone else'. IT IS OWNED BY ME - I have the phone. As soon as our installments are paid on the other phones, I will be switching to another carrier. I am supposed to be able to grieve and instead I have the frustration of numerous calls to ATT and then the last issue is not getting resolved. That will have to include Internet, cable, phone accounts as well.