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New Member

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12 Messages

Tue, Mar 31, 2020 5:09 PM

5 Emails received with unlock code of zero

I'm in a bind here. I have an Alcatel phone that I'm trying to unlock from the network. I've submitted 5 requests now through the automated system to obtain an unlock code. All five requests have been approved, followed by five emails all showing my unlock code as zero. When I go to the "check status" website, it also shows the unlock code as zero. I've been trying to go the DIY route to avoid bothering anyone, because having worked for Sprint I know how hectic things can get. But I'm at a loss here. I deeply would appreciate any help in getting this resolved.

Responses

TechMann

New Member

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75 Messages

2 months ago

Other people have been experiencing this, too. It’s probably a glitch in the system.

New Member

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12 Messages

I hope so. I've been trying since last Thursday to make headway on this. I'm about to just tie a couple of tin-cans together.

TechMann

New Member

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75 Messages

@Anakerie AT&T’s site is probably having a lot of unlock requests right now, so it’s probably overloaded or it can’t process anymore at the moment.