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Related help: AT&T Cell Booster FAQ
Sat, May 28, 2022 1:26 AM
ACE - Expert
If you push it all the way it should click in place and be very difficult to remove. If the cable goes all the way in till it can't go any further, and still falls out, then it is defective and you will need to get it replaced.
I have seen a couple of other reports like this and it hasn't been determined if it's the connector port or the actual cable end. Either way, AT&T does not have GPS antenna replacements in stock so you'll have to call Support, explain the problem and ask for a replacement Cell Booster.
Are you referring to the new Cell Booster, which is LTE?
If you are, the GPS antenna connector should just click into place if you push it straight in with a little force. It does not screw in. You should hear or feel a click if done correctly.
And btw, even tho it is called the Cell Booster it is still a femtocell like the MicroCell was. It is not a cellular booster.
Thanks for the feedback - for some reason, it won't click into place at all and comes out of the GPS port.
Hello Condie77, we're here to help with AT&T Cell Booster.
We understand your frustration. Like the Ace stated, the GPS plug should click in to place. It should not be loose or easy to remove. Your AT&T Cell may be faulty. You can get a refund or exchange it for a new one during the return period.
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