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Related help: AT&T Cell Booster FAQ



Condie77's profile

New Member

 • 

2 Messages

Sat, May 28, 2022 1:26 AM

4g booster GPS cord

How do you plug in the GPS cord to the back of a 4g booster? It will not click in or screw in to keep it in place and I'm getting a notification that the GPS cord is not connected. Very frustrating

Accepted Solution

Official Solution

OttoPylot

ACE - Expert

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18.5K Messages

3分前

If you push it all the way it should click in place and be very difficult to remove. If the cable goes all the way in till it can't go any further, and still falls out, then it is defective and you will need to get it replaced.

I have seen a couple of other reports like this and it hasn't been determined if it's the connector port or the actual cable end. Either way, AT&T does not have GPS antenna replacements in stock so you'll have to call Support, explain the problem and ask for a replacement Cell Booster.

OttoPylot

ACE - Expert

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18.5K Messages

3分前

Are you referring to the new Cell Booster, which is LTE?

If you are, the GPS antenna connector should just click into place if you push it straight in with a little force. It does not screw in. You should hear or feel a click if done correctly.

And btw, even tho it is called the Cell Booster it is still a femtocell like the MicroCell was. It is not a cellular booster.

(edited)

New Member

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2 Messages

3分前

Thanks for the feedback - for some reason, it won't click into place at all and comes out of the GPS port. 

ATTHelp

Community Support

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195.7K Messages

3分前

Hello Condie77, we're here to help with AT&T Cell Booster.

 

We understand your frustration. Like the Ace stated, the GPS plug should click in to place. It should not be loose or easy to remove. Your AT&T Cell may be faulty. You can get a refund or exchange it for a new one during the return period.

Exchange or return a new device

  • You can return or exchange a device during the 14-day return period. To start the process, contact us through online chat or 800.331.0500.
  • For 15 days or more, a refund is subject to the manufacturer’s warranty period.
Want more info? Go to our return policy and watch the Returning your device video. Also check out the Consumer returns section for specific return details.
 
Let us know if this helps.
 
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Carlton, AT&T Community Specialist 
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