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Tue, Aug 15, 2017 2:36 AM

4 digit code reset

Cingular flip 2. Son changed code and can't remember what he changed it to. How can we recover access to the phone?

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ATTHelp

Community Support

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124.7K Messages

3 years ago

Greetings @Drbearz!



I understand the need to change the passcode to access the phone is important. I’ve locked myself out of my device a few times. I am happy to help!



In order to access the device, you will need to perform a master reset. In doing this, it will permanently  erase all personal data, preferences, settings and content such as pictures, ringtones and apps saved to the device. It is recommended to save (backup) important data before proceeding. Below I have provided step by step instructions for the master reset and changing the passcode on the Cingular Flip 2.



Master Reset:


  • From the home screen, press the OK button. Press the directional buttons to navigate to and highlight the Settings app, then press the OK button. 
  • Press the left or right directional buttons to navigate to the Device tab, then navigate to and select Device Information. Navigate to and select Factory Reset. 
  • Press the right option button to select Reset. 


Change Passcode:



  • TURN ON SCREEN LOCK: From the home screen, press the OK button. Press the directional buttons to navigate to the Settings app, then press the OK button > navigate to Privacy & Security tab > navigate to and select Screen Lock > Screen Lock. 
  • Navigate to and select On. Press the dial pad buttons to create the desired four digit passcode, then repeat the input to confirm the passcode. 
  • LOCK YOUR DEVICE: Flip the screen closed. 
  • UNLOCK YOUR DEVICE: Flip open the screen, then enter the four digit passcode. 
  • CHANGE THE PASSCODE: From the Privacy & Security tab, navigate to and select Screen Lock > Change Passcode. 
  • Enter the old passcode. 
  • Enter the desired new passcode, and then enter the desired new passcode again to confirm. Press the right option button to select Change. 

Thank you for reaching out to us here on the Community Forums! Have a fabulous day!



Jenn, AT&T Community Specialist

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