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New Member


5 Messages

Wednesday, May 20th, 2020 4:32 AM

You won't accept my address

I can't create an account because you won't accept my address. I have a phone and service, but they used the store address to do so. I want to set up auto pay. Where I live in Alaska we don't have house numbers, just a highway marker number and a PO Box which you don't allow. How do I get past this?

Community Support


231.3K Messages

4 years ago

Hi @myusernametoday


Thank you for reaching out to us. We'd advise continuing to use the store address, the way it was set up. If that doesn't work for you, we'd advise reaching out to that particular store for further guidance. 


Darais, AT&T Community Specialist

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