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aburiedheart's profile

Contributor

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1 Message

Sat, Oct 13, 2018 3:08 PM

Why is the ATT Website so horrible?!

It glitches constantly, signs me out when changing pages, and gives me errors when trying to checkout my cart. This happens in ALL browsers ALL the time for the last 5 years.

It is the WORST website I have ever used. Whoever made it has added too many moving parts. A proper functional website should be fast and reliable. ATTs website is neither. I will post and contact them daily until the fix it (suggest hiring some better people).

Accepted Solution

Official Solution

ATTHelp

Community Support

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199.9K Messages

4 y مضت

Hello there, @aburiedheart!

 

If you haven't already, try resolving your experience by clearing your browser's cache, cookies, and history. Additionally, you'll want to try using another browser and verify whether your experience is the same.

 

Let us know how this worked for you!

 

Lar, AT&T Community Specialist

Teacher

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61 Messages

3 y مضت

Hey Lar,

 

I know your reply is a year back but... Had you really never used the site before your near-comical reply?

 

Even today, YEARS AFTER THE DTV ACQUISITION the combined Internet customer experience is just about as bad as an elementary school child’s first attempt at coding a UI!

 

Your companies used to lead the industry but the last few years have seen nothing but decline in the quality of both your products AND your services.

 

The minute your competition delivers 5G to my area, I’m gone as your customer AND I WILL NEVER LOOK BACK!

Contributor

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1 Message

3 y مضت

100% agreed.  This is the absolute worst site I've ever had the displeasure of trying to use.  It is complete and utter garbage. It doesn't matter how many times you clear cookies/caches and switch browsers, it DOES NOT WORK.  Imagine how much extra business they may get if they had a functional website. I'm just trying to upgrade my package and its 100% impossible to accomplish.  For a company this large to have this kind of trash as the internet face of their franchise is embarrassing.  What a joke!  I may go back to cable just because of their website.

ACE - Sage

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100K Messages

3 y مضت

Verizon site is just as bad.  I had to have chat walk me through it.  

Teacher

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61 Messages

3 y مضت

Yeah. I used to be a HUGE proponent and used to recommend AT&T to anybody and everybody who ever asked my opinion about cell service.

To be frank, internet service from AT&T has always been a bit hit-or-miss. In the past I’ve had dialup and then DSL and even went with DirecTV’s own offering for that brief period before they got out of the game... Sometimes I got great speeds, sometimes not. Back in the DSL days I got fantastic download speeds every day until about 5 or 6pm each evening. The AT&T technician ended up attributing the problem to local banking transactions on the same DSL hub that were tanking my performance every night!?!

I’ve finally arrived at the conclusion that AT&T, at its heart and soul, is simply a telephone company, run by people who seem to have been overwhelmed by the technology that competing and partnering companies have brought to market.

I think that’s the problem at its root with their DirecTV acquisition... they bought something that management has never truly understood and therefore is incapable of competently managing.

I’m sure there are many tens of thousands of brilliant and capable AT&T techs and engineers.

Sadly, the policies, business practices and execution strategies pushed at the management level appear to make MY customer experience as a customer sub-par, at best.

There will be a financial reckoning one day and hopefully the better minds there will save their business.

Until then, I’m shopping for my next service provider and dumping cellphone, internet, and DTV as quickly as I can find my next preferred vendor(s).

Teacher

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61 Messages

3 y مضت

At least the folks over at the big “V” had staff to walk you through the problem!!!

 

Any time I’ve called for support for either internet or DirecTV services it has been immediately and plainly obvious that the techs on the line do not have visibility to the same front-end on the sites that I do...  that leads to insane wasted time as I have to explain to them what I am seeing and how it’s (not) working!  seriously?!  It nearly always results with the “Have you tried cycling the power switch and letting the device reboot?”

 

They’d be better served by just answering support calls with a looping recording!

Contributor

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2 Messages

3 y مضت

I gave up trying to load the site with Chrome (including Incognito) because it just never logs me in. At least in Firefox it works, even if it takes literally a full minute to log me in. It's ridiculous. No excuse for it. Fix it!

Contributor

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3 Messages

3 y مضت

Yes, they purposely make it difficult for everyone else to see you complaints by making their website confusing and user unfriendly. AT&T apparently laid off everyone at Directv when they took over so no one knows what to do and they're actually trying to rehire folks they laid off from directv.. Just moved and was told this by 15 Yr Directv guy....

 

I'm leaving forever, worst service I've ever had in my life 

Teacher

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61 Messages

3 y مضت

And now they are screwing around with login user name and password stuff preventing the once seamless access I used to have with my service.

 

i seriously hate this company 


This customer service is borderline criminal 

Contributor

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2 Messages

3 y مضت

This is not acceptable as a solution. Users should not need to switch browsers or clear their cache. AT&T's web development team should do thorough device and browser testing.

I find that the site often does not work right in Chrome, but in Firefox it's OK. Chrome accounts for a huge majority of browsers out there. Why AT&T is OK with annoying its customers by forcing them to use another browser is really beyond me. 

GeeBee7

New Member

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18 Messages

Agreed!  Which is why I have to always use Firefox (Mac) for TV and Safari for wireless/internet and this forum.

Contributor

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2 Messages

3 y مضت

Oh, and in order to reply I had to create a new account because I could no longer get into my previous account; the password reset email never arrives. Just another example of the bugginess of this site.

New Member

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1 Message

3 y مضت

Yeah, I just googled, why is ATT.com just a horrible (Edited per community guidelines) website? And here I am. I'm a webmaster and I just told the support person I just chatted with that this website has managed to give me an hourslong headache! So many loopbacks and password requests, my head is spinning. Until today, I've never seen this many links that loopback to the same location, BUT TO GET BACK to the page you just came from, you need to login again! (Edited per community guidelines), do they seriously have a bunch of (Edited per community guidelines) running the show over at AT&T now? I don't get it, but if they hired 2 or 3 competent web guys, all this would be fixed. Not difficult work and this is actually a disgrace. Puke.

(edited)

New Member

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1 Message

2 y مضت

Yes, I just went on your site today and it's horrible to use.  Site is only easy if you want to buy something or add another line.  Terrible if you need support or want to make simple changes to your account.

GeeBee7

New Member

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18 Messages

I've worked with corporate/enterprise websites for 15 years and this is one of the worst I've ever seen. It is a total embarrassment for a company of their size (and wealth).

New Member

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1 Message

2 y مضت

I completely agree. The site should be tossed. Has never worked well. AT&T you can do better. If I try to login - it tries, but it keeps flipping to "logout successful" and then to "https://signin.att.com".

 

No, don't tell me to clear my cache and cookies. Seriously. 

New Member

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1 Message

1 عام مضت

Agree totally.  They literally try to make it difficult to pay my bill every month.  I am trying to payoff a cell phone installment not today and I cannot get to them online or from my IPhone.  Really incompetent website folks!!

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