Contributor
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1 Message
Why is the ATT Website so horrible?!
It glitches constantly, signs me out when changing pages, and gives me errors when trying to checkout my cart. This happens in ALL browsers ALL the time for the last 5 years.
It is the WORST website I have ever used. Whoever made it has added too many moving parts. A proper functional website should be fast and reliable. ATTs website is neither. I will post and contact them daily until the fix it (suggest hiring some better people).
Accepted Solution
Official Solution
ATTHelp
Community Support
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215.3K Messages
5 years ago
Hello there, @aburiedheart!
If you haven't already, try resolving your experience by clearing your browser's cache, cookies, and history. Additionally, you'll want to try using another browser and verify whether your experience is the same.
Let us know how this worked for you!
Lar, AT&T Community Specialist
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WayUnhappyCmpr
Teacher
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61 Messages
4 years ago
Hey Lar,
I know your reply is a year back but... Had you really never used the site before your near-comical reply?
Even today, YEARS AFTER THE DTV ACQUISITION the combined Internet customer experience is just about as bad as an elementary school child’s first attempt at coding a UI!
Your companies used to lead the industry but the last few years have seen nothing but decline in the quality of both your products AND your services.
The minute your competition delivers 5G to my area, I’m gone as your customer AND I WILL NEVER LOOK BACK!
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Jweb1972
Contributor
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1 Message
4 years ago
100% agreed. This is the absolute worst site I've ever had the displeasure of trying to use. It is complete and utter garbage. It doesn't matter how many times you clear cookies/caches and switch browsers, it DOES NOT WORK. Imagine how much extra business they may get if they had a functional website. I'm just trying to upgrade my package and its 100% impossible to accomplish. For a company this large to have this kind of trash as the internet face of their franchise is embarrassing. What a joke! I may go back to cable just because of their website.
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formerlyknownas
ACE - Sage
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107.4K Messages
4 years ago
Verizon site is just as bad. I had to have chat walk me through it.
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WayUnhappyCmpr
Teacher
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61 Messages
4 years ago
To be frank, internet service from AT&T has always been a bit hit-or-miss. In the past I’ve had dialup and then DSL and even went with DirecTV’s own offering for that brief period before they got out of the game... Sometimes I got great speeds, sometimes not. Back in the DSL days I got fantastic download speeds every day until about 5 or 6pm each evening. The AT&T technician ended up attributing the problem to local banking transactions on the same DSL hub that were tanking my performance every night!?!
I’ve finally arrived at the conclusion that AT&T, at its heart and soul, is simply a telephone company, run by people who seem to have been overwhelmed by the technology that competing and partnering companies have brought to market.
I think that’s the problem at its root with their DirecTV acquisition... they bought something that management has never truly understood and therefore is incapable of competently managing.
I’m sure there are many tens of thousands of brilliant and capable AT&T techs and engineers.
Sadly, the policies, business practices and execution strategies pushed at the management level appear to make MY customer experience as a customer sub-par, at best.
There will be a financial reckoning one day and hopefully the better minds there will save their business.
Until then, I’m shopping for my next service provider and dumping cellphone, internet, and DTV as quickly as I can find my next preferred vendor(s).
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WayUnhappyCmpr
Teacher
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61 Messages
4 years ago
At least the folks over at the big “V” had staff to walk you through the problem!!!
Any time I’ve called for support for either internet or DirecTV services it has been immediately and plainly obvious that the techs on the line do not have visibility to the same front-end on the sites that I do... that leads to insane wasted time as I have to explain to them what I am seeing and how it’s (not) working! seriously?! It nearly always results with the “Have you tried cycling the power switch and letting the device reboot?”
They’d be better served by just answering support calls with a looping recording!
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archetypist
Contributor
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2 Messages
4 years ago
I gave up trying to load the site with Chrome (including Incognito) because it just never logs me in. At least in Firefox it works, even if it takes literally a full minute to log me in. It's ridiculous. No excuse for it. Fix it!
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rousseak1
Contributor
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3 Messages
4 years ago
Yes, they purposely make it difficult for everyone else to see you complaints by making their website confusing and user unfriendly. AT&T apparently laid off everyone at Directv when they took over so no one knows what to do and they're actually trying to rehire folks they laid off from directv.. Just moved and was told this by 15 Yr Directv guy....
I'm leaving forever, worst service I've ever had in my life
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WayUnhappyCmpr
Teacher
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61 Messages
3 years ago
And now they are screwing around with login user name and password stuff preventing the once seamless access I used to have with my service.
i seriously hate this company
This customer service is borderline criminal
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cvoogt
Contributor
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2 Messages
3 years ago
This is not acceptable as a solution. Users should not need to switch browsers or clear their cache. AT&T's web development team should do thorough device and browser testing.
I find that the site often does not work right in Chrome, but in Firefox it's OK. Chrome accounts for a huge majority of browsers out there. Why AT&T is OK with annoying its customers by forcing them to use another browser is really beyond me.
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