Why I can't get into my account

Hello @Asumlin,

Welcome to the Community Forums! Using myAT&T is a great way to manage your account, I’m sorry to hear you are having issues logging in.  I would be happy to help you with this today.

Recently there where some issues with logging in on Internet Explorer, please try logging in using another browser.  You may also need to delete the history and cookies.  Please use the below links on how to do so. 

• Chrome
• Explorer
• Firefox

To recover your username or password please visit our login page and pick the appropriate link.  Let us know if you have any further issues by replying in this thread.

I hope you have an amazing weekend!

Jessica, AT&T Community Specialist

I have tried multiple browsers---cannot pay my bill on att.com.

Pitiful for a tech company not to have a functional system!

Hello @stroutmail,

Thanks for reaching out. I’m sorry to hear you are experiencing issues with logging in and paying your bill! Your myAT&T online account is absolutely the most convenient way to manage all of your AT&T services, and of course, pay your bill. May I ask if you are able to successfully login, and what error message you may be receiving?

Thank you in advance.

Jessica, AT&T Community Specialist

The website was unresponsive and browser timed out multiple times.

Looks like there was an update going on.  

Why oh why would you not have some sort of notification that your site is down for updating?

When I was a pup, ATT was known for world class reliability--the best in the world.  No longer. Very sad.

Hey @stroutmail,

We do always attempt to update our websites and app to help provide a smoother and more streamlined process for our users. I would like to apologize if this was not the case for you.

We have a helpful article which shares how to resolve the most common login issues and troubleshoot logging in to myAT&T.

I will also be making sure this information does get passed along to ensure we are able to notify the proper channels of any ongoing issues. Thank you for the time to let us know of your current problem! If you have any other questions, feel free to reach out again. Have a fantastic weekend!

Jessica, AT&T Community Specialist

Why when I try to log into myatt.net do I get a message to verify the number by sending a number to my phone.  The phone number listed is a bogous number.  It gives you a number to call which is to award you with a free Lifeline alert necklace.  This comes up on all browsers.  Please help.  I am afraid that someone has hacked into my account.