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New Member

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7 Messages

Friday, April 5th, 2024 9:02 PM

Whether you have fired others or been fired.....

I have fired AT&T for internet, wireless and TV.  I have wasted WAY too much time trying to address my concerns with them.  I'd like to have a dollar for every hour I've spent a on hold.  And another dollar for every voice that has assured me that they could get me to someone who could address my concerns.  But firing them may be all I can get for my frustration.  Unless I get a clue from a non-ATT person, I'll just write it off to experience and bad-mouth them.  Yes, my experience with spectrum and Verizon have restored my hope for decent service from people that work for cellphone companies.

ACE - Expert

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24.6K Messages

2 months ago

If you tell us what the issue was, or is, we might be able to offer some insight or where to go for help.

(edited)

New Member

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7 Messages

2 months ago

I settled up with AT&T when I fired them, and then they pop up weeks later with a substantial bill.  I ain't paying it.  If AT&T wants to compensate me for my time they have wasted, I'd be willing to discuss it.  I am simply not will to accept that because their computer thinks it, it must be true.  And I am deeply committed to never being transferred to an unending  hold queue.  

New Member

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7 Messages

2 months ago

I suspect ottopylot is an AI bot....

ACE - Expert

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24.6K Messages

2 months ago

@droporain  Nope. Just a human like yourself, at least I assume you are. Nothing argumentative about my post. Just curious as to what your issue was and what the "substantial" bill was for. As a heads up, if you don't pay, or contact AT&T to dispute the charges, AT&T will eventually turn it over to a Collection Agency and you will have to deal with them which could ruin your credit down the road. Just trying to offer some suggestions.

New Member

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7 Messages

2 months ago

I have spent hours on the phone trying to get an explanation - mostly on hold while I was bounced around - and only got the AT&T arrogance.  I'm ready to fight with collections.

New Member

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7 Messages

2 months ago

Ottyplyot looked like a pseudonym for autopilot, which would be a good name for a bot....

New Member

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7 Messages

2 months ago

 I have bot aspirations.  I wrote my first AI application 40 years ago for a now defunct computer company.

ACE - Expert

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27.9K Messages

2 months ago

I suspect ottopylot is an AI bot....

@OttoPylot AI bot for13 years and 24,000 posts?  I would be impressed. 

ACE - Expert

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24.6K Messages

2 months ago

@droporain  If you're not going to tell us what the issue was, without divulging any personal information, then there's nothing more to be done here. This is a public, customer populated forum only. We are just customers like yourself who try to help other customers when Support is less-than-helpful.

New Member

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7 Messages

2 months ago

I appreciate your efforts.  If you can point me to a person that can explain AT&Ts thinking, that would amazing.  Ideally, that person would have minimal customer service skills and knowledge that they could explain it to me without any transfers.  

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