I can definitely understand how not being able to access your account and pay your bill could be troublesome. I would be more than happy to provide options for you that will help you get this issue resolved.
All you will need to do is go to ATT.com/Reset Security Passcode. The first step would be to go the confirm your security passcode page, and select Forgot passcode. Then you will want to follow the prompts and submit your new security passcode information.
You can also change it on your MyATT App here is a website which will walk you through the process ATT.com/Change your security passcode. You will just need to follow these steps below:
Go to profile > Login Information
If you have more than one account, select the wireless account from the drop-down at the top
In the wireless passcode section, select Change passcode.
Enter and save your passcode information.
Thank you for reaching out to us. If you need any further assistance please let me know and I will be able to personally walk you through the process!
ATTHelp
Community Support
•
203.5K Messages
5 years ago
Hey there @Elephants8989!
I can definitely understand how not being able to access your account and pay your bill could be troublesome. I would be more than happy to provide options for you that will help you get this issue resolved.
All you will need to do is go to ATT.com/Reset Security Passcode. The first step would be to go the confirm your security passcode page, and select Forgot passcode. Then you will want to follow the prompts and submit your new security passcode information.
You can also change it on your MyATT App here is a website which will walk you through the process ATT.com/Change your security passcode. You will just need to follow these steps below:
Thank you for reaching out to us. If you need any further assistance please let me know and I will be able to personally walk you through the process!
Cesar- AT&T Community Specialist
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