Skip to main content
AT&T Community Forums
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 8/31. See all protection plans.

New Member


1 Message

Fri, Jul 10, 2020 9:18 AM

Username and password

Cannot log into account.  It says my username and password are wrong.   When i put in alternate email ,  i never recieve it to reset password or user Id


Brand User

Community Support


127.2K Messages

25 days ago

Hello, @Mikeybash1976,


Thanks for reaching out. When you click on forgot password to regain access to your account, the message is sent to the primary number or email on the account. You'll need to have access to one of those to receive the message.


Have a great weekend.


James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question