Skip to main content
AT&T Community Forums
Learn how to Get the iPhone 12 Now!



1 Message

Mon, Jun 24, 2019 8:50 AM

Unable to login to prepaid account to pay bill

I have been unable to access my prepaid account through AT&T for almost 2 months now. Every time I login, I am sent to a "systems error" page. I need to access my account in order to pay my bill as my autopay has expired so I need to manually pay. Please help as I don't want to lose my account or phone number due to lack of payment. I have also tried to use 'fast pay' but that also isn't working. I am outside of the US so am unable to visit a store or call, and cannot find any email contact to message. 


Accepted Solution

Official Solution


ACE - Professor


1.5K Messages

a year ago

@alexnorman27 You can’t access your account while outside the US due to AT&T security protocols.

.Link below is how to contact AT&T when outside the US. You can call +1-408-962-1025 and talk to customers service.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Get started...

Ask a new question