Tutor
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7 Messages
Unable to login to myAT&T 'manage your account' via att.com
For the past 2 weeks I have been unable to login to my AT&T Wireless account via att.com. After 1-2 minutes, the att.com website returns an error:
A temporary system error prevents us from retrieving your account information right now. Please try again later.
Further help: Contact Customer Care.
(LGNS0801)
Somehow, someone was able to login with my credentials yesterday and place a fraudulent order on my account... so I'm not sure why I still cannot login, most importantly to change my credentials.
I know the User / Password are correct, as I am able to login to the myATT app on my phone, but the login and navigation process is so, so, so, slow... that the session times out before I can make any changes via the phone app.
I spoke with your Web Services team and they had no suggestions, other than to try another browser... which I have done, across 3 different operating systems, and 2 different internet providers. I really don't think the issue is localized with my hardware.
Can someone please assist?
ATTHelp
Community Support
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225.7K Messages
6 years ago
Hello @brdixon82,
Thank you for contacting us on Community Forums. It is very troubling to hear you are having issues with accessing your account! Especially to hear there was a fraudulent order placed! I want to make sure we look at all our options to get your concern resolved.
To best assist you please private message us at @ATTHelp with your full name, phone number and account number. This way, I can access the account and take a deeper look.
Thank you for your time! Have a great rest of your day!
Linda, AT&T Community Specialist
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