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brdixon82's profile

Tutor

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7 Messages

Wednesday, August 9th, 2017 3:53 PM

Unable to login to myAT&T 'manage your account' via att.com

For the past 2 weeks I have been unable to login to my AT&T Wireless account via att.com.  After 1-2 minutes, the att.com website returns an error:

 

A temporary system error prevents us from retrieving your account information right now. Please try again later.

Further help: Contact Customer Care.
(LGNS0801)

 

Somehow, someone was able to login with my credentials yesterday and place a fraudulent order on my account... so I'm not sure why I still cannot login, most importantly to change my credentials.

 

I know the User / Password are correct, as I am able to login to the myATT app on my phone, but the login and navigation process is so, so, so, slow... that the session times out before I can make any changes via the phone app.

 

I spoke with your Web Services team and they had no suggestions, other than to try another browser... which I have done, across 3 different operating systems, and 2 different internet providers.  I really don't think the issue is localized with my hardware.

 

Can someone please assist?

Community Support

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232.9K Messages

7 years ago

Hello @brdixon82,


Thank you for contacting us on Community Forums. It is very troubling to hear you are having issues with accessing your account!  Especially to hear there was a fraudulent order placed! I want to make sure we look at all our options to get your concern resolved.


To best assist you please private message us at @ATTHelp with your full name, phone number and account number. This way, I can access the account and take a deeper look.


Thank you for your time! Have a great rest of your day!


Linda, AT&T Community Specialist

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