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Moose 's profile

New Member

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3 Messages

Monday, July 3rd, 2023 10:48 AM

Trying to find my account

I have changed my password and it doesn’t work so please help me 

Accepted Solution

Official Solution

Community Support

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229.6K Messages

8 months ago

Hello, @moose. This is not the experience we want you to have, and we're happy to help. 

 

It sounds like you may need to set up your account:

  • Look for an email from us with the subject line Quick Account Registration, click the link contained in that email, and complete the steps to set up your account. You can then download the myAT&T app from your app store or go to att.com/myatt.
  • Alternatively, you can try setting up your account on our website in a web browser. Simply follow the on-screen prompts. 

Let us know if this helps! If you still need assistance, please do not hesitate to reach back out. 

 

Goodacre, AT&T Community Specialist 

New Member

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3 Messages

8 months ago

Please help me to set up my new account 

ACE - Sage

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115.9K Messages

8 months ago

This is a customer populated forum. We cannot reset your password you're supposed to be able to do that online via text message.

If you're a prepaid user your account is automatically set up for you during the process of activating your phone and Sim. If you already went through the activation process your account already exists and you should be logging in using the pay go online website with your 10-digit phone number as your username.

You haven't provided us with enough information to assist you.

As you are prepaid, you would not have access if you were outside the United States, and not have access unless you are in one of the very few countries that has roaming capability.  Are you out of USA?  If you are outside the USA and tried to log in and could not and chose the forgot password option, you have now been locked out of your account.  

When was the last time you refilled your account? If it has had a zero balance for more than 60 days your account would be closed and number lost.

(edited)

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