Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Need help understanding your bill?
evansdashdave's profile

New Member

 • 

3 Messages

Saturday, July 16th, 2022 2:26 PM

Security Questions will not reset

I am trying to access my mail account (actually a sub-account) and my password isn't working. I can't get by the security questions to reset it. I don't know what's wrong but apparently something isn't matching up, so I'm locked out.

Community Support

 • 

232.8K Messages

2 years ago

Hi @evansdashdave, thank you for reaching out to us! We'd love to help you unlock your email account!

 

You can reset your password using either security questions or a temporary password. To reset using a temporary password:

  1. Go to myatt.
  2. Select Forgot password.
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts.
  5. In this case, select temporary password and we’ll let you know where we send it.
  6. Create your new password.

You can also view this great article to get tips on how to unlock an email account.

 

Let us know if this helped you sign in, or if you need further assistance.

 

Mellira, AT&T Community Specialist

New Member

 • 

3 Messages

2 years ago

I do not see an option to use a temporary password, when I select forgot password it takes me right to security questions.

New Member

 • 

3 Messages

2 years ago

MAIL and SIGN IN are the two icons next to the bell, I don't see a chat option.

Yes, I own the account and the (mail) sub account.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.