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DaniCalifornia13's profile

New Member

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1 Message

Mon, Aug 15, 2022 4:41 PM

Reward Cards

I had switched from charter spectrum to at&t fiber internet on June 2nd this year and when the at&t guy came by I also switched my phone plan from T-Mobile to at&t and was told I would receive a $250 rewards card for the mobile plan and a $100 rewards card for the internet plan. About 5-6 weeks later I got a virtual $250 rewards card, I used around $100 of it to pay a bill in July and recently when I went to pay another bill with the remainder, the link to the account just opens to a blank page with an acde.groupo.com address and I can't get access to the card.

I still have not even received the $100 rewards card for the internet change. I contacted support but they said they did not know how to help and gave me the number for the rewards support department, however I've called twice now and both times I was put on hold for 1-2 hours and then it just hangs up before it puts me through to anyone. Also how is my mobile bill almost $80 when the base unlimited bill is $55 without any other services or insurance or anything added on? This is insane, they promised me these cards if I switched my service to them and now they're trying to scam me out of them. I would have never switched to at&t if I knew their service was this bad. 

ATTHelp

Community Support

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200.4K Messages

2 m مضت

Hello DaniCalifornia13, we're here to help you with your billing concern and your promotions.

 

We understand the impact of being promised something and not getting it. Let's meet in a Direct message to discuss your account concerns. Please check you Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the forums)


Looking forward to speaking with you!

Carlton, AT&T Community Specialist
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