Teacher
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17 Messages
Really, really bad website
Prepaid USA
Every month I dread paying my bill. Not because of the amount (which is sort of expected), nor because of the complexity (which is inexcusable), but because att.com is the very worst website I ever visit on a regular basis. It is extremely slow, disorganized, frequently fails to follow links, and fills most of my screen with irrelevant junk.
I have just taken about ten minutes to make a payment. Most other bills I pay online can be paid in less than two minutes, some of them in less than a minute.
Last time I made a complaint like this on this forum, I received an email from AT&T with the subject line Experiencing internet issues? It's time to switch ... urging me to subscribe to AT&T internet service.
You bet it's time to switch. To T-Mobile. At least their website works properly, and their bills are simple. Cheap, too.
archetypist
Contributor
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2 Messages
4 years ago
Their site doesn't work right in Chrome. I can't log in at all when using Chrome, or Chrome Incognito. That's silly, of course, because 70% of internet users nowadays use Chrome. AT&T does not appear to do have done any browser or device testing when they built this site.
I gave up trying to load the site with Chrome (including Incognito) because it just never logs me in. At least in Firefox it works, even if it takes literally a full minute to log me in. It's ridiculous. No excuse for it. Fix it!
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formerlyknownas
ACE - Sage
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113.5K Messages
4 years ago
1. Prepaid has no ‘bill’ just a refill notice.
2. Why not use auto pay? Often there is a discount.
3. Unless you have a flip phone login on your phone- easy peasy.
4. You can place the webpage on your phones home screen to make it super easy.
I had no problem logging in on android phone (chrome) or iPad (safari) to add funds. Website always came right up.
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LRDTexas
Teacher
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17 Messages
4 years ago
1. It's not prepaid.
2. I don't trust AT&T not to load my bill with extra costs I have not authorized, so I'm not paying it without looking at it.
3. I have trouble doing things with the virtual keyboard on my phone because I have essential tremor in my hands.
4. The AT&T data capability is so weak most places I use my phone that I minimize using it for the internet. Besides, I have that tremor.
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brijchavda
New Member
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1 Message
4 years ago
Completely agree. If there is an award of most horrible and customer unfriendly and slow website on the internet, att will win it.
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