Really, really bad website
Every month I dread paying my bill. Not because of the amount (which is sort of expected), nor because of the complexity (which is inexcusable), but because att.com is the very worst website I ever visit on a regular basis. It is extremely slow, disorganized, frequently fails to follow links, and fills most of my screen with irrelevant junk.
I have just taken about ten minutes to make a payment. Most other bills I pay online can be paid in less than two minutes, some of them in less than a minute.
Last time I made a complaint like this on this forum, I received an email from AT&T with the subject line Experiencing internet issues? It's time to switch ... urging me to subscribe to AT&T internet service.
You bet it's time to switch. To T-Mobile. At least their website works properly, and their bills are simple. Cheap, too.