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Thu, Nov 26, 2020 8:01 PM
Dear all, please help to understand how to find out why payment from debit card for prepaid number returns back.
2 months ago
Thank you for reaching out to us. For assistance with your prepaid, please call 800.901.9878 or dial 611 from your device.
Have a great weekend.
James, AT&T Community Specialist
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Hi James, thank you for answering!We are now in Europe, and I have spent hours trying to reach AT &T by cell phone. I cannot cal 611 being abroad. The problem is, why I try to make a cabinet and sign in, I have only reply "access denied" from any computer.
ACE - Sage
Access from outside the USA is purposely blocked. You might be able to login if you use a US based VPN, and have correct login information.
Have you let your payments on your prepaid account lapse? If your balance has been Zero from more than 60 days your account would have been closed and number lost. This means your payment would have been returned because there's no place for it to go.
Number to call for prepaid when you are out of the United States. +1.408.962.1025.
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