Contributor
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1 Message
Online account says my account is locked
I have just got att services 4 days ago never set up an online account and I got an application for a discount and when I go to the link it says my account is locked
Contributor
•
1 Message
I have just got att services 4 days ago never set up an online account and I got an application for a discount and when I go to the link it says my account is locked
Accepted Solution
Official Solution
ATTHelp
Community Support
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221.7K Messages
5 years ago
Hello @Kingdub,
We can definitely help you Sign-in to your myAT&T account online. You will usually receive this account locked error message when your User ID is locked after six unsuccessful login attempts are made within a 24-hour period. You can unlock your User ID by performing a Password Reset, or reattempting to login after one hour. Let us know if this helps.
Sean, AT&T Community Specialist
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cjstkelly45
Contributor
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2 Messages
4 years ago
thanx for the input all and help, but i cant get into my email either i just found out. sortry for asking dumb questions, I've just had xfinity For so long and learning a new system and how to do all this stuff is Really making my blonde hair kick in LOL
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carolyna1209
Tutor
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2 Messages
4 years ago
My account is locked and it doesn't reset after an hour or even a day. It just says contact customer support, yet there is no customer support contact information - just an endless loop on your "help" site.
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