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Kingdub's profile

Contributor

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1 Message

Sun, Mar 3, 2019 4:28 PM

Online account says my account is locked

I have just got att services 4 days ago never set up an online account and I got an application for a discount and when I go to the link it says my account is locked 

Accepted Solution

Official Solution

ATTHelp

Community Support

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203.9K Messages

4 years ago

Hello @Kingdub,

 

We can definitely help you Sign-in to your myAT&T account online. You will usually receive this account locked error message when your User ID is locked after six unsuccessful login attempts are made within a 24-hour period. You can unlock your User ID by performing a Password Reset, or reattempting to login after one hour. Let us know if this helps.

 

Sean, AT&T Community Specialist

Contributor

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2 Messages

3 years ago

thanx for the input all and help, but i cant get into my email either i just found out.  sortry for asking  dumb questions, I've just had xfinity For so long and learning a new system and how to do all this stuff is Really making my blonde hair kick in LOL 

Tutor

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2 Messages

3 years ago

My account is locked and it doesn't reset after an hour or even a day. It just says contact customer support, yet there is no customer support contact information - just an endless loop on your "help" site.

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