On initial login on MyAtt service plan and phones displayed incorrectly
As noted in another post, I recently upgraded one line of a three-line plan to a smartphone. That upgrade changed one of the three dumbphones to a smartphone. The actual service plan, however, should be unchanged since it already had qualifying data on it. The added cost of the change of one line to a smartphone should be $5 due to the Next purchase discount of the smartphone.
When I intially log into ATT to view the MyATT information, there is a choice of viewing TWO plans, Plan 1 and Plan 2. This in and of itself is totally NOT expected since there should only be one plan with three lines on my account.
However, when I ask to view Plan 1 the web interface consistently breaks with words like "Unable to view plan..."; Plan 1 never has been viewable.
When I ask to view Plan 2 a plan with the correct two dumbphones is displayed, however the third line now using a smartphone is not there (I suspect it's incorrectly hidden under the unviewable Plan 1...).
When I simply refresh the initial Overview web page only ONE plan is displayed, correctly containing the two dumbphones and one smartphone with the correct plan cost displayed when I ask to see details but WITHOUT the added Next phone cost. The "Next phone cost" is not anywhere on the site as far as I can search for it under my account (that's the cost of the phone itself, about $24/month - nowhere to be found).
So, has anyone else seen this type of strangeness with their online account viewing - totally messed up display on initial login, semi-correct but incomplete display after a simple refresh of the web page?
NOTE - this strange web page display is the same across browsers AND has been verified by two different ATT customer reps who did pseudo-logins as me to test it out, so it's not anything =I= am doing.