MarkCrossen's profile



1 Message

Tue, Jun 6, 2017 10:14 PM

MyATT app not letting me log in

I use the same ID for my directv service as I do for my wireless AT&T service and I wanted to log in to my AT&T account to check on the difference in price between the unlimited plan and the 20GB plan I currently have. Every time I try to log into the MyATT app it throws me on a loop to where it will load my account information and come back to the screen to select either my directv account or my AT&T account and when I select the AT&T account it comes back to the log in screen. You are more than welcome to email me at I can't see if anybody responds to this considering I can't log in.

Community Support


191.9K Messages


Hello @MarkCrossen


I am so sorry to hear you’re having trouble with your login for the myATT app. I completely understand your concern and I would be more than happy to assist you with getting logged in.


I have a fantastic article you can view online and you will be able to troubleshoot logging into myAT&T app. Here you will find important tips on how to log in with your AT&T account or just your Direct TV account.


I will be reaching out to you via private message to make sure we can get this figured out. You will locate my message in the Forum’s Inbox in the upper right hand corner of your screen.


I look forward to speaking with you, and wish you a great day!


Jess, AT&T Community Specialist

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