Jm0ney97's profile

New Member


3 Messages

Wed, Feb 16, 2022 8:58 AM

My att app crashes Samsung s21 ultra Android 12

Hi: this just started happening whenever I launch it just crashes.

Official Solution


Community Support


192K Messages

4 m ago

Hello Jm0ney97, we're here to help you with your MyAT&T App!


Here are some troubleshooting steps to try.


Restart your device if the app isn't responding

  1. Open the myAT&T app after restarting your device.
  2. Re-enter your user ID and password to sign in. Be sure to delete any IDs you’ve saved first.

Reinstall the app if restarting doesn’t help

  1. Delete the myAT&T app from your smartphone or tablet.
  2. Choose how you want to download the latest myAT&T app:
    • Go to on your smartphone or tablet.
    • Text myATT to 556699 from your wireless device. We'll send you a link so you can download the app.
  3. Install the app, then open it and sign in.

Check your device operating system (OS)
Make sure you’re using the latest app version on your device. To learn more about your OS, go to Device Support. We supported these OS versions:

  • iOS 10.3 and higher
  • Android 5.0 and higher

Let us know if this helps you out.


Thank you for visiting AT&T Community Forums!


Carlton, AT&T Community Specialist 

New Member


1 Message

4 m ago

Same issue here on s21. I need to hard reboot the phone for it to get working. Only happening with at&t app.


New Member


15 Messages

1 m ago

myATT app crashes my Samsung Flip3.

Completely freezes.

I deleted it and downloaded again - keeps happening. 

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.