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Sunday, December 3rd, 2017 9:11 PM

My $200 AT&T (DirecTV) Rewards Card visa DECLINED

I activated the card, it shows a $200 balance can be used on my online Login account. I am using it as a credit card, not a debit card. Have never been able to purchase anything!


Also, wish it had a transfer balance to my checking account option because I cannot pay many of my bills with a credit card.


ANY SUGGESTIONS ON HOW TO FIX THE CONSTANT DECLINATION? It really stinks that no customer service is available during the weekends. I am getting ready to report program to Better Business Bureau.


Thank you


Community Support


225.7K Messages

6 years ago

Hello @vrfish,

I can relate to the confusion of not being able to use your rewards card.  I will be more than happy to help!

I see you have already sent us a private message. I will be responding to you over private messaging.  Please be on the lookout for my message.

Looking forward to working with you! Have a great day!

Katie, AT&T Community Specialist 



3 Messages

6 years ago

hi vrfish, please post back if you got your Reward card resolved? i also am facing same issue...



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