Contributor
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2 Messages
Missing return
I returned my iPhone a month ago and they still say they haven’t received my phone. I am being charged 350 dollars for something they have messed up. How can I dispute this? I had terrible customer service by associate
GY34TR
After 2 hours on the phone, being hung up on with no call back, and being transferred 9 times. I gave up trying.
Gary L
ACE - Expert
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16.5K Messages
4 years ago
By showing the tracking receipt from the post office that shows you returned it.
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Jordantrack
Contributor
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2 Messages
4 years ago
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Gary L
ACE - Expert
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16.5K Messages
4 years ago
I hear what you are saying, but them sending you a label doesn't show you actually mailed it.
The receipt shows you actually dropped something off.
What about the tracking number from the label? Do you have a copy of that?
If so, you can track it at http://tracking.newgistics.com
I'm a bit OCD when I'm mailing back a $100+ item, I even take photos of the label and of how I packed it so when they complain it arrived damaged I can at least show I packed it reasonably. Then I take a photo of the receipt so when I lose that I have it with the photos.
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