Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future.
Need help understanding your bill?
D

New Member

 • 

4 Messages

Friday, August 6th, 2021 11:25 PM

Lost phone. How to reset my account pin without my phone

I lost my phone and to get a new sim with same number I need to provider my account pin. How can i reset my pin without my phone.

Accepted Solution

ACE - Sage

 • 

107.3K Messages

2 years ago

You don't.  You go to an AT&T store, replace the phone, and have a Sim card made for your old number.  Bring ID and method you use to refill to help ID.  You'll need to know your login info. 

New Member

 • 

4 Messages

2 years ago

I went to AT&T store I provided my ID , address proof and my passport. I cant remember my pin. They said they cant help. 

I really dont know what else proof I need to show them when I'm standing alive with all my Id's proofs in front of them.

(edited)

New Member

 • 

4 Messages

2 years ago

I went to at&t corporate store and they verified my ID proof and store manager was able to bypass the account pin verification step and they gave me a new sim card on my same phone number.

New Member

 • 

1 Message

8 months ago

I went to Corparate and they too told me without my phone in hand they wouldn't be able to help me. reset my pin. My phone was stolen 3 days after I got it. I had barely begun to use it. THEY ALSO WON'T TAKE MY PAYM,ENT OR STOP SERVICE!

THANKS MILLICENT

llee040

Mentor

 • 

110 Messages

8 months ago

I don't have personal experience with this kind of theft, but I do keep password protection on my Sim, and would recommend doing so. I think it's likely a thief might just throw the phone away once they discover the Sim is password protected.

ACE - Sage

 • 

107.3K Messages

8 months ago

@1MILLMOM

Read everything I wrote... 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.