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dreedpdx's profile

Contributor

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1 Message

Thu, Oct 22, 2015 4:02 PM

Loging into ATT to pay bill.

Since ATT's acquisition of DirectTV, I have had a heck of a time trying to login to ATT to pay my bill. Upon login, I'm asked if I want to go to DirectTV, or if I want to "Shop ATT". I don't want to do either - I just want to pay my bill. The most reasonable option of the two is to "Shop ATT" but that takes me to the store - and when I finally find the personal menu, I'm returned to the DirectTV or "Shop ATT" page. After several minutes of trial and error (and multiple password failures to the point that I risk locking my account) I finally stumble upon the login page that I've been used to seeing. It's so frustrusting that I must spend this much time just to pay my bill. It was never this difficult before the merger.

Responses

Community Support

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15.2K Messages

6 y ago

Hello @dreedpdx

 

I’m sorry to hear about the frustration with getting logged into your AT&T online account.

 

Did you recently bundle your wireless service and Direct TV?

 

You can also bookmark the site that you found to get logged in, for future access.

 

Thank you,

Gerald

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