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dreedpdx's profile



1 Message

Thu, Oct 22, 2015 4:02 PM

Loging into ATT to pay bill.

Since ATT's acquisition of DirectTV, I have had a heck of a time trying to login to ATT to pay my bill. Upon login, I'm asked if I want to go to DirectTV, or if I want to "Shop ATT". I don't want to do either - I just want to pay my bill. The most reasonable option of the two is to "Shop ATT" but that takes me to the store - and when I finally find the personal menu, I'm returned to the DirectTV or "Shop ATT" page. After several minutes of trial and error (and multiple password failures to the point that I risk locking my account) I finally stumble upon the login page that I've been used to seeing. It's so frustrusting that I must spend this much time just to pay my bill. It was never this difficult before the merger.


Community Support


15.2K Messages

6 y ago

Hello @dreedpdx


I’m sorry to hear about the frustration with getting logged into your AT&T online account.


Did you recently bundle your wireless service and Direct TV?


You can also bookmark the site that you found to get logged in, for future access.


Thank you,


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New to the AT&T Community?
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