Announcements
HBO Max - where HBO meets so much more!

Contributor

 • 

1 Message

Sun, Mar 3, 2019 4:28 PM

Locked Account

I have just got att services 4 days ago never set up an online account and I got an application for a discount and when I go to the link it says my account is locked 

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

New Member

 • 

120.5K Messages

a year ago

Hello @Kingdub,

 

We can definitely help you Sign-in to your myAT&T account online. You will usually receive this account locked error message when your User ID is locked after six unsuccessful login attempts are made within a 24-hour period. You can unlock your User ID by performing a Password Reset, or reattempting to login after one hour. Let us know if this helps.

 

Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

2 Messages

a year ago

thanx for the input all and help, but i cant get into my email either i just found out.  sortry for asking  dumb questions, I've just had xfinity For so long and learning a new system and how to do all this stuff is Really making my blonde hair kick in LOL 

Tutor

 • 

2 Messages

a year ago

My account is locked and it doesn't reset after an hour or even a day. It just says contact customer support, yet there is no customer support contact information - just an endless loop on your "help" site.