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New Member

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4 Messages

Friday, February 5th, 2021 3:29 PM

Keeps signing me out.

I get to sign in easily without any stress but when I try carrying out any activity, say trying to add devices to the cart it logs me out immediately saying 

"sign in to your device
You've signed in with user ID: ******
Have another ID?
We can't find a wireless account for that ID. Have a different account associated with that ID? Try using that ID to sign in."

Is there a possibility of my account being red flagged or suspended? 

Community Support

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229.7K Messages

3 years ago

Hello @Fooddiiee

 

Thanks for reaching out. Let's check this out for you!

 

To understand more about your login/logout troubles, we'll ask a few questions:

  • What website or mobile app that you're accessing that continues to log you out of? Are you using the MyAT&T?
  • Do you currently have an active AT&T postpaid or prepaid wireless service?
  • Are you having problems with your user ID or password, or both?

Fill us in more specific details to continue.

 

We're always ready to help!

 

Dwight, AT&T Community Specialist 

New Member

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4 Messages

3 years ago

I made use of the Chrome browser to acees the website and the At&t mobile app (my At&t), it still keeps logging me out whenever I try doing things on it.

I currently am on the postpaid wireless service with a past debt of $70, I made the payment with a bad credit card and the payment was accepted at first but then charged back to me thus the debt now reflects back on my account highlighted in a red font. I don't have any problem with that cause my continuous trial to login now and get further activities done is always futile. Immediately I log in, I login fine but I can't make any payments or add devices to the cart.

I already crosse checked my email and password, they are correct. Just to be sure, I already reset my password twice but the problem still persists. Does this mean my account is locked or suspended!! 

Community Support

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229.7K Messages

3 years ago

Hi @Fooddiiee,

 

Thank you for clarifying. 

 

We'd still like to know the timeline of how this all began. Did this issue begin exactly when you used your bad credit card to pay for your bill? Or was this happening before? It doesn't seem like the pass or ID are the issue, since you are able to sign in. Any additional information will go a long way.

 

Collin, AT&T Community Specialist

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