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johnbobz's profile

Contributor

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2 Messages

Wednesday, August 9th, 2017 11:57 PM

"Is your myAT&T profile up-to-date?"

Every single time I log in to AT&T, I'm greeted by a screen that asks me to update my profile, with the notice:

 

"We want to confirm you have the most current information in your myAT&T profile. This will help maintain the security of your account and ensure important account related communications reach you. 
Please take a moment to update any information that has changed or is missing."

 

I then am forced to enter my email address twice and accept the privacy disclosure. Literally every single time. It doesn't matter if I was just logged in fifteen minutes ago on the same browser, I still have to confirm my profile information hasn't changed in the last thirty seconds since I've been logged off. It's getting infuriating. Please advise how to be rid of this nuisance.

Community Support

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232.7K Messages

7 years ago

Hello @johnbobz



We are sorry about your most recent experience with our MyAT&T webpage. We certainly would like our users to experience the upmost ease when using this tool.



We would like to answer and questions or concerns for you right away so we can have this issue addressed. If you can please send us a message to @ATTHelp with your full name and phone number we would be more than happy to assist you.



We look forward to working with you!



James, AT&T Community Specialist

Contributor

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2 Messages

7 years ago

I sent you the requested PM several days ago.

Contributor

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1 Message

7 years ago

My phone was lost I purached a new one sat:most of my information returned but my email is not activated I don't remember t email password can I get some help
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