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NewMemberMiami's profile



7 Messages

Thursday, July 20th, 2017 7:02 PM

"Is your myAT&T profile up-to-date?" I get asked this EVERY TIME I log in!

Every time I log in I get asked "Is your myAT&T profile up-to-date?" and I have to re-enter my email address. Then it takes me to "Privacy Disclosure" screen where I have to "Accept" for the 100th time!!   AT&T's online systems are absolute junk and LOADED with bugs! I also have continued issues trying to activate a device on HBO Go because it auto-recognizes my U-verse account and won't let me select DirecTV as my provider. Then, sometimes (1 out of 20 attempted page refreshes) even if it does let me, it says "You do not appear to subscribe to HBO. Contact DirecTV". So I call AT&T back and they say, "its HBO's issue, contact them. On our end, you are subscribed to HBO".  Why on earth should I call HBO and not AT&T when I pay AT&T for my cable TV services?? 


Anyhow, back to the main issue, the repeated request for my email every time I log into ATT.com.  Anyone know how to resolve this?

Community Support


232.9K Messages

7 years ago

Good afternoon @NewMemberMiami,

Logging in online should always be easy and a painless way to manage your account. I appreciate you've brought this to our attention in the Community Forums, I would be delighted to resolve the problem!

What you're experiencing is not a common issue seen - I am confident it can be remedied! 

Have you always accessed your account in the same browser? I recommend trying to clear the cache/cookies by holding the Ctrl + Shift + Delete buttons together. Using another web browser can help too.

For my assurance this has been fully taken care of, I would like to investigate this on my side further. Please send us a private message to @ATTCare and include your name, account number and any other information which can help with my research. 

I look forward to having this fixed!

Adrian, AT&T Community Specialist

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